Property Manager

Property Manager                                                                                        

The Housing Authority of the City of Wilmington, North Carolina is accepting applications for a  full time Property Manager.  Minimum five years of Property Management and Tax Credit Experience Preferred. Hands on Tax Credit Experience is a plus. Applicants must submit a letter of interest, current resume, three professional references and a Wilmington Housing Authority application to : Property Manager Search,  Attention: Human Resources Department, Housing Authority City of Wilmington, 1524 South 16th Street, Wilmington, NC 28402, or email to jobs@wha.net. Applications will be accepted until the positions are filled.

GENERAL STATEMENT OF THE POSITION

This is a skilled administrative position for the management of residential real estate. Work involves managing the operations of an assigned public housing or tax credit community and performing related duties. The Property Manager is responsible for the management of units, ensuring compliance with applicable HUD regulations, Housing Authority policies and Low-Income Housing Tax Credit (LIHTC) compliance. Work is performed with considerable independence under the direction of the Senior Vice President of Property Management Operations. This a full-time exempt position and reports to the Senior Vice President of Property Management Operations. The Housing Authority City of Wilmington is an Equal Opportunity Employer.

DUTIES AND RESPONSIBILITIES:

• Lead by example and serve as a role model for the standards and behaviors consistent with the core values and culture of the Wilmington Housing Authority.
• EIV reporting to HUD and LIHTC.
• Performs supervisory, administrative, and management functions involved in property operations.
• Assists, confers with, and advises new residents on lease requirements and responsibilities.
• Conducts or supervises applicant background checks and recommends acceptance or rejection of applicants.
• Interviews prospective residents, shows available apartment units to applicants, and explains the operation of the dwelling equipment.
• Leases vacant units to approved applicants.
• Conducts eligibility of the initial examination and the re-examination, recertification for the tenants’ income and family composition as applicable in Public Housing and Tax Credit Housing.
• Manages and maintains a waiting list of prospective residents.
• Maintains and monitors lease and accounting records, accounts receivable/delinquency records and eviction notifications.
• Collects rents and other monies due from residents; posts collections to resident account cards, prepares financial reports and reviews same to assure accuracy and completeness prior to submission.
• Prepares and monitors daily, weekly, and monthly vacancies and delinquency reports.
• Coordinates follow-up and initiation of work orders and requests for maintenance work.
• Monitors contractors rendering services on the property.
• Inspects all apartments and grounds for maintenance and repair requirements to ensure that maintenance personnel and residents are maintaining units and grounds in a decent, safe, and sanitary manner and directs resident and maintenance supervisor in remedying any noted deficiencies.
• Responds to emergencies during working and non-working hours.
• Receives, prepares, reviews, prioritizes, assigns maintenance and repair requests and work order schedules.
• Conducts periodic quality assurance inspections to assure the satisfactory completion of work orders.
• Conducts and maintains perpetual and annual inventories of supplies and equipment and review requisitions for the purchase of supplies and equipment to assure compliance with Housing Authority purchasing policies and procedures.
• Prepares rent roll controls on all move-ins, move-outs, rent changes, etc.
• Counsel’s tenant’s delinquent in rent payments and takes appropriate action.
• Investigates written and/or verbal tenant complaints and resolves them when possible; refers others to the Senior Vice President of Property Management Operations.
• Prepares monthly, quarterly, and annual HUD reports as applicable and assigned.
• Refers tenants having social problems to Resident Services Department or appropriate organizations.
• Establishes and maintains a good rapport with the public, fellow employees, residents, and other housing authorities; and enforces and maintains Housing Authority policies, rules, and applicable HUD regulations.
• Attends and participates in resident association meetings when invited.
• Assists in the preparation of the annual budget for the property; prepares daily statement of operations; reviews and monitors all property reports for compliance with operating standards; assures accuracy and timeliness of all reports submitted to the Senior Vice President of Property Management Operations and/or his/her supervisor.
• Approves petty cash expenditures and submits report on same.
• Submits recommendations to Senior Vice President of Property Management Operations on reasonable accommodation requests, evictions, and transfers of residents.
• Works with various governmental agencies, housing authorities, and the public as appropriate.
• Perform related duties and responsibilities as required. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

CORE COMPETENCIES:

The following attributes are considered essential requisites for effective performance of this position.

Problem Solving Expertise: Identifying and defining problems/goals including scope and sequence of priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.

Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.

Communicates Effectively: Presents ideas and influentially through various means; identifies/shares essential information in a timely manner; appears knowledgeable and confident in communicating information.

Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or extra effort to get the job done; available and presentable for work on a consistent and timely basis. Flexible to move from site to site and work independently with limited direct supervision.

Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles; utilizes planning tools and methods for prioritizing, organizing, and following through.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• Public Housing Lease and the Admission and Continued Occupancy Policy (A COP).
• Familiarity with applicable, local, state, and federal laws HUD regulations and Low Income Housing Tax Credit compliance
• Policies and procedures of Housing Authority funding programs.
• Public relations principles.
• Maintenance operations related to residential housing.
• Daily property management operations.
• Principles of supervision, training, and performance evaluation.

Ability to:

• Prepare required reports.
• Become a HUD approved Certified Public Housing Manager.
• Determine maintenance and repair needs; and ability to effectively respond in a timely manner in the handling of emergencies during working and non-working hours.
• Establish a good rapport and tactfully deal with employees, residents, and the public in a congenial and diplomatic manner.
• Determine special resident needs and make social agency contacts and referrals, as necessary.
• Follow, carryout, and enforce oral and written instructions, policies, rules, and regulations.
• Effectively manage the overall property operations and perform related supervisory, administrative and management duties.
• Operate within an annual operating budget.
• Oversee, direct, and coordinate the work of subordinate staff.
• Select, supervise, train, and evaluate staff.
• Participate in the development and administration of division goals, objectives, and procedures.
• Interpret and explain complex agency rules and regulations.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Interpret and apply Federal, State and Local policies, laws, and regulations.
• Operate office equipment including computers and supporting word processing and spreadsheet applications.
• Communicate clearly and concisely, both orally and in writing.
• Draft correspondence without grammatical or spelling errors.
• Establish and maintain effective working relationships with those contacted in the course of work.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in business, Social Work, or other related fields required.
• Tax Credit Compliance Certification and Public Housing Manager Certification or the ability to obtain said certification within one year of initial employment.
• Minimum of five years related experience including property management in affordable housing environment or the private sector and related administrative areas, low-income tax credits, real estate marketing, rent collections, leasing of units, execution of lease, knowledge of public housing programs helpful, and the ability to work with low- income families, including at least two years of supervisory experience.
• Must have excellent computer skills as well as proficiency in the following software programs: Microsoft Word, Excel, as well as knowledge of Yardi and Real Pages operating experience preferred.

ETHICS:

As a governmentally funded agency, WHA is committed to maintaining the highest ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty, to merit the respect of co-workers, clients, partners, vendors, and the public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform any other duties to accomplish the mission of the position and mission of the organization.

WHA is committed in policy and practice to providing equal employment opportunities for all applicants and employees, based upon their training, experience, and overall qualifications. Consistent with this commitment, discrimination against an applicant or employee based upon the individual’s race, color, creed, religion, sex, gender, age, national origin, ancestry, citizenship status, marital or familial status, sexual orientation, gender identity, gender expression, disability, military status, protected veteran status, genetic information, or any other condition or characteristic protected by law is strictly prohibited.

QUALIFICATION PROCEDURES:

All applications/ resumes will be reviewed for relevant experience, education, and training. Application/resumes must be detailed and complete for proper evaluation. The best-qualified applicants may be required to complete supplemental questions if applicable.