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Software Support Engineer

3 months ago

Atlanta, United States Zelis Full time

Software Support Engineer - Healthcare Claims 

The Software Engineer - Healthcare Claims position will be responsible for troubleshooting and post-release maintenance of our Visium claims repricing engine, associated interfaces and automation.

This Software Support Engineer - Healthcare Claims position interacts frequently with the core engineering team. The ensuing exposure to many aspects of the system opens up other roles and advancement possibilities within the organization. The position entails frequent troubleshooting and debugging from stakeholder-originated support requests, and collaborating with other Engineering Team members, but also includes crafting bugfixes when appropriate. As such, this position requires participation in all aspects of the software development lifecycle including the development of design specifications, solution prototyping, implementation, development of unit and system tests.

The Software Support Engineer will be responsible for:

  • Supporting Engineering tickets by analyzing, debugging & diagnosing issues using C#

  • Assisting in the design and development of document database structures needed to support new engineering efforts.

  • Assisting and perform application performance analysis and tuning

  • Developing unit and system tests for code

  • Performing and supporting code changes

Required Experience: Education and Work Experience:

  • Minimum 3+ years experience using C#, SQL Server, source code and Git.

  • Experience in requirements gathering from project stakeholders

  • Experience troubleshooting and debugging complex defects with debugger and profiler tools, such as Microsoft Visual Studio.

Preferred experience:

  • Bachelor’s degree

  • Healthcare experience

  • Jira

  • Tableau

  • Familiarity with Microsoft IDE’s such as Visual Studio

  • EDI / X12 (837, 834)

  • Ability to explain bugs, defects and resolutions

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com   

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.