IT Support Analyst

3 weeks ago

Syracuse, United States Colas Full time
Subsidiary: Barrett Industries

Barrett Industries Corporation, the Colas USA subsidiary that operates primarily in Maryland, Ohio, Pennsylvania, and New York, was founded in 1854. Our family of companies serves everyone from small contractors to government agencies and Fortune 500 companies and includes quarries, sand and gravel operations, asphalt cement storage terminals, hot mix asphalt plants, trucking, asphalt emulsions, asphalt paving, pavement preservation, and infrastructure construction. To learn more about Barrett Industries visit www.barrettindustries.com/.

Throughout Colas USA, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company's value chain. To learn more about the Colas USA Family of Companies, please visit www.colasusa.com.

Barrett Industries, and the rest of the Colas USA Family of Companies, is part of the Colas Group, the worldwide leader in transportation infrastructure construction and maintenance. For information on our international network visit www.colas.com.

Compensation

67500.00 to 77500.00 Per Year

Job Summary

As an IT Support Analyst, you will be the face of Barrett Industries Corporate IS support, directly contacting our internal customers and providing outstanding-at times onsite-customer service for a variety of technical issues.

Main Responsibilities

Assist our customers in improving their use of our information technology systems.

Prioritize incoming requests from throughout all regions made by phone, e-mail and in-person.

Empathize and connect with customers to ensure their satisfaction and the successful resolution of issues.

Be the onsite relay for all global ISS services (applications, infrastructure, support); analyze needs, identify problems, coordinate assets and share solutions.

Travel to our locations within your territory to resolve critical issues, potentially on a moment's notice-including occasional travel outside of your coverage territory (perhaps between the US and Canada).

Provide technical support and administration for our business-critical systems, including Microsoft Windows 11, Microsoft Teams and Microsoft Office 365.

Assist with installation of and maintenance of workstations, servers, printers, local and wide area networks, and the associated technology at our manufacturing plants, including mobile devices.

Assist with support of our business applications (such as JWS Apex, COMMAND series, and HCSS applications) as much as your ever-growing skill level allows.

Lead projects and be a guide to the business in whatever capacity is required, such as a technology refresh or data analysis-take the initiative to fill whatever need you may see.

Analyze trends to improve both the support process and user training.

Treat everyone with respect and be a model of integrity.

The successful candidate will bring good eye for business from the construction or manufacturing fields and/or a relevant IT degree or equivalent experience. Windows desktop support or project management experience would also be beneficial. Regional IT support teams occasionally work irregular hours to effectively support all of Colas' operations. We work with the business to ensure that coverage meets the needs of everyone, so schedule flexibility is required.

Skills And Qualifications

IT helpdesk / customer service experience

Strong written and verbal communication skills

Ability to work both autonomously and as a member of a team (both in-person and remotely)

Ability to make decisions quickly

A quick learner and problem solver

Ability to lift 20 pounds

Education Requirements

  • Typically requires a bachelor's degree and at least 2 years of experience
Colas Inc. and its subsidiaries are an Equal Opportunity Employer. For details on the specifics of this commitment, please click here to view the EEO document. If you are an individual with a disability and require a reasonable accommodation to:
  • to meet the requirements of the role in which you are applying
  • complete any part of the application process
  • access or use the online application process and need an alternative method for applying

Please contact Colas Inc. at or send an email to ColasRecruiter@colasinc.com.

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