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IT Support technician Software Setup Technician

4 months ago

Erie, United States MCPc Full time

Job Description

  • Simulator Set up
    • Review/understand weekly simulator test schedule
    • Set up simulators for validation/regression test
    • This includes:
      • Hardware configuration
      • Loading software and configuring the simulator
      • Simulator model clean up and launch
      • Loading/Configuring Air Brakes and 3rd party devices as required
      • Perform a check out test to ensure set up is correct
  • Front line Troubleshooting
    • Provide “first response” troubleshooting when users encounter issues
    • Escalate issues to sim team management as required
    • Identifying and segregating defective hardware
  • Documentation
    • Maintain configuration control over simulators and other assets (i.e. Air Brakes)
    • Develop instructions on special/unique set ups
    • Develop troubleshooting guides to enable users to resolve problems on their own
  • The sim lab is open 24X7. The primary hours of this position are 8 AM to 5 PM, but it may be necessary at times to support evenings and weekends. These situations will be planned ahead of time as much as possible.
  • The technician engineer shall be available by phone and remote access for after hours support as required.

Qualifications:
Qualifications

Required Skills

  • Electrical troubleshooting skills
  • Basic circuit design/ability to read schematics
  • Basic computer knowledge and skills
  • Customer service/support experience
  • Electrical technical skills/understanding
  • Off hours availability to support critical tasks

Desired Skills and Certifications

  • Linux/UNIX shell programming
  • System Integration
  • Experience in test environment
  • Experience in manufacturing testing
  • Hands on experience with wiring harnessing and soldering

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.