IT Helpdesk Coordinator

1 week ago

Sparks, United States Monin Inc Full time
About Us

We create with care, and we innovate with purpose. More than flavor producers, we are passionate professionals who aim to gather our people, partners, and customers with a shared spirit of confidence, respect, and entrepreneurship. We produce clean, authentic, and versatile beverage solutions that make every sip so much better, all with a determined pursuit of sustainably sourced, quality ingredients. Each bottle filled comes with a commitment to natural ingredients, extraordinary taste, high standards of service, and trade ingenuity. We are honored to be part of the drinks you craft, joining our creativity to make life more flavorful.

About the OpportunityAs the IT Help Desk Technician at Monin, you will provide 1st level technical support for determining, resolving, or escalating technical problems. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Engaging with employees throughout the company, you will immediately impact the efficiency of our operations and overall growth.

What You'll Do
  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
  • Monitor helpdesk system as level-one support and respond quickly as needed.
  • Build computers; Laptops, desktops
  • Maintain computer systems and act as support if any system goes down
  • Scanners and copiers basic knowledge
  • Install, configure, and upgrade PC software
  • Other essential or non-essential duties may be assigned
Your Secret Ingredients to Success
  • Keep the Customer at Center Point- You take pride in going the extra mile for your customers and putting them above all else.
  • Pay Attention to the Details-Your goal is to get things right the first time.
  • Listen to Understand - You give your undivided attention to better understand your customers' needs.
  • Find a Way - You are willing to do whatever it takes to accomplish the job.
  • Look Ahead and Anticipate- You believe preventing issues is better than fixing them.
Other Qualifications & Considerations
  • Two years of experience in IT
  • Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
  • Ability to deploy, configure and support operating systems on desktop, laptop, and mobile
  • Ability to maintain the confidentiality of company information
  • Excellent written and verbal communication skills, ability to communicate with and lead technical and non-technical people at all levels of an organization, in various functions in stressful situations
What We Offer- Because Monin hires the best people, we work hard to offer our employees benefits that improve their lives.

The Sweet Stuff:
  • A fun, dynamic working environment with a growing, energetic, and passionate team
  • A diverse and inclusive environment where everyone is welcome
  • Breakrooms stocked with our delicious products
  • Management that uplifts and nurtures talent & provides continuing education
  • Promotion of health and wellness
  • Company-sponsored fun events
Benefits:
  • A 401(k) plan in which the company matches dollar for dollar on a % you contribute
  • Affordable health coverage for you and your family through medical, dental, and vision programs.
  • A generous paid time off program in which the benefits increase along with your tenure with the company
  • Nine company-paid holidays plus one floating holiday and diversity day
Monin is an equal-opportunity employer and encourages all qualified candidates to apply.

Monin is a Drug-Free Workplace and does pre-employment drug screening.

Monin participates in e-verify.

When you join Monin Gourmet Flavorings, you're doing much more than switching companies to advance your career. You are becoming part of the Monin Family. We are a diverse group of talented professionals who drive innovation, embrace change and growth, and celebrate the global community, which is Monin.

Compensation/Benefits:
  • This position is compensated at an hourly rate. Hours may vary, workdays may include weekends, and occasional overtime may be required.

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