Customer Support Specialist

3 weeks ago


Hempstead, United States Government Employees Insurance Company Full time

Customer Support Specialist

Salary: $21.34 per hour/$43,000 annually

At GEICO, we believe that growth comes from providing exceptional service. If you're someone who enjoys solving problems and helping others, this is the perfect opportunity for you to advance your career with us. We are seeking dedicated Customer Support Specialists to join our team in Melville, NY, where you will be the first point of contact for our valued policyholders.

As a Customer Support Specialist, your primary responsibilities will include: answering billing questions, making policy changes, and providing tailored recommendations. We aim to deliver personalized service that highlights the benefits of being insured with GEICO. If you're eager for a career with vast growth potential, we want to hear from you

Compensation and Growth:

Start at $21.34 per hour with annual compensation of $43,000. Many associates see a base salary increase of 10% within their first year, with top performers able to achieve increases up to 15%

Qualifications & Skills:

  • Proven experience in delivering outstanding customer service and enhancing customer satisfaction
  • Excellent communication skills, with a strong emphasis on listening and empathy
  • Ability to thrive in a fast-paced, high-volume call center environment
  • Willingness to learn and adapt quickly to changing circumstances
  • Open to constructive feedback for personal and professional growth
  • Strong computer skills with the ability to multi-task
  • High school diploma or equivalent

Annual Salary Range: $21.34 - $33.75

This annual salary range serves as a general guideline. The final hourly rate or annual salary will be determined based on the role's scope and responsibilities, the candidate's experience and qualifications, the work location, and other relevant market factors.

Please note, we are unable to sponsor employment authorization for this position.

Benefits:

As a member of our team, you will enjoy our Total Rewards Program designed to secure your financial future and well-being, including:

  • Comprehensive Medical, Dental, and Vision Insurance with immediate coverage
  • Paid Vacation, Sick, and Parental Leave
  • 401(k) Retirement Plan
  • Tuition Reimbursement
  • Paid Training and Licensing

*Benefits may vary by location, and eligibility requirements depend on your length of service.

GEICO is an equal opportunity employer and values diversity. We provide fair employment opportunities for all associates and applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information. We are committed to creating a welcoming and inclusive work environment for everyone.

If you are motivated to contribute to a team that fosters personal growth and encourages collaboration, apply today



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