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Member Services Executive
2 months ago
JOB PURPOSE
The Member Services Executive is directly responsible for all revenue goals associated with a defined base of existing season ticket holders, including renewals, referrals, add-ons, groups and upgrades. This is achieved by providing world-class service, building excellent relationships with accounts, and delivering customized communications, events, programs, and benefits to the Red Bulls' Red Members. Not only does the Member Services Executive strive to improve season ticket holder retention rates by enhancing the fan experience, but a strong emphasis is also placed on growing the member base through referrals and prospecting.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
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RESPONSIBILITIES - Upsell and renew a personal portfolio of New York Red Bulls' Red Members
EXPERIENCE
Your areas of knowledge and expertise
that matter most for this role:
- Minimum of 2 years' experience in customer service/hospitality, loyalty marketing, event management, and/or sales
- Planning and project management skills
- Excellent written and verbal communication skills
- Team player in a fast-paced environment
- Proficient in Microsoft Office
- Comfort and experience working with various levels of staff and management
- Work varying schedules, including all Red Bulls home matches, some nights & weekends
- Travel 0-10%
- Permanent
- Benefits eligible
JOIN THE TEAM