E-Bike Dealer Technical Support Specialist
1 month ago
Job Summary:
We are looking for a highly motivated Dealer Technical Support Specialist to join our new E-bike team at Segway. This role requires a strong understanding of bikes, especially e-bikes, to effectively assist our ever-growing network of Segway dealers. You will play a key role in delighting our dealers by providing industry-leading responsive technical support via email, phone, or other communication channels. It will be vital that you possess elevated skills in communication, active listening and problem solving, a customer-obsessed mentality, and a drive to help in any way you can.
Responsibilities:
- Provide technical support to Segway's network of dealers.
- Understand and be prepared to teach our dealers about the technology and maintenance of Segway products.
- Utilize customer service best practices when providing oral, written, or visual support.
- Efficiently troubleshoot mechanical, electrical, and hydraulic issues using innovative techniques and offering dealers appropriate options to resolve the issue.
- Handling Support tickets for warranty, product repair, and order questions.
- Field inbound and outbound dealer calls, chats, and emails.
- Assist dealers in the repair process by providing detailed technical knowledge via a phone conversation walkthrough, written or video instructions, or even virtual repair appointments.
- Hitting goals for key metrics in the customer service department.
- Other duties as needed are assigned.
What you bring to the role:
- Bicycle technician skills including mechanical, electronic, internal, and e-bike.
- Excellent communication abilities, including written and verbal communication.
- Basic computer skills, including Microsoft Office, data entry, website navigation, and other software.
- Effective time management, prioritization, and multitasking skills.
- Retail, Hospitality, or Customer Service experience.
- Ability to work in a team setting as well as independently.
- You find excitement in working in a fast-growing and rapidly changing environment.
- Impressive attention to detail.
- Eagerness to continually learn, improve, and innovate processes.
-
E-Bike Dealer Technical Support Specialist
1 month ago
McKinney, United States Segway Full timeJob Summary:We are looking for a highly motivated Dealer Technical Support Specialist to join our new E-bike team at Segway. This role requires a strong understanding of bikes, especially e-bikes, to effectively assist our ever-growing network of Segway dealers. You will play a key role in delighting our dealers by providing industry-leading responsive...
-
Senior Technical Support Specialist
4 weeks ago
McKinney, Texas, United States NETRIO Full timeJob Title: Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our Technical Services Delivery Team at NETRIO. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met with the highest level of...
-
Tech Support Specialist
3 weeks ago
McKinney, United States TMD Staffing Full timeJob DescriptionJob DescriptionJob Order #54464Branch: 75TMD Staffing is looking to hire Tech Support Specialists in the Mckinney, TX area! WORK ENVIRONMENTIn-PersonTech Support Specialist RESPONSIBILITIES Provides assistance and technical/mechanical support to customers that are experiencing issues.Communicate directly with customers via phone or email in...
-
IT Support Specialist in Tucson
1 month ago
McKinney, Texas, United States Desktop & Depot Support Full timeJob DescriptionAre you looking to take the next step in your IT Career? Let's chat and see if we are a good matchOpportunity:Virtual Service Operations is searching for IT Support Technicians to temporarily join our team and help us support one of our great clients in Tucson, Arizona. As the IT Support Technician, you will play a crucial role in ensuring...
-
IT Support Specialist in Tucson
1 month ago
McKinney, Texas, United States Virtual Service Operations Full timeJob Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Virtual Service Operations in Tucson, Arizona.Job Summary:The IT Support Specialist will provide technical assistance to end-users, troubleshooting and resolving IT equipment issues, and ensuring smooth operations within the organization.Key...
-
Technical Support Specialist
4 weeks ago
McKinney, Texas, United States Quality Collision Group Full timeWhy Choose Quality Collision Group?We offer a unique blend of benefits and culture that sets us apart from the rest. Our top-5% benefits plan in America is just the beginning.Our Team is Our HeartbeatWe strive to be the employer of choice through superior benefits and a culture shaped by our leaders. Your health and financial well-being are our...
-
Desktop Support Specialist in McKinney, Texas
1 month ago
McKinney, Texas, United States Desktop & Depot Support Full timeJob OverviewWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in McKinney, Texas.Key ResponsibilitiesProvide workstation software break-fix supportPerform IMAC tasks, including PC installs, moves, adds, and changesLoad images and manage assetsSupport printer operations and client center...
-
Administrative Support Specialist
4 weeks ago
McKinney, Texas, United States EON Applications, Inc. Full timeJob SummaryEON Applications, a leader in Business Solution Software, is seeking an Administrative Support Specialist to join its development team. The ideal candidate will possess excellent interpersonal communication and organizational skills, with a strong ability to adapt to a fast-paced environment.The successful candidate will be responsible for...
-
Heavy Equipment Technician
4 weeks ago
McKinney, Texas, United States H&E Equipment Services Full timeJob Title:Field TechnicianJob Summary:H&E Equipment Services is a leading provider of equipment sales, rental, parts, and service. We are seeking a skilled Field Technician to join our team.Key Responsibilities:Equipment Maintenance: Perform routine maintenance and repairs on various types of aerial and earth moving equipment.Diagnostic Skills: Diagnose and...
-
E-Commerce Director
4 weeks ago
McKinney, Texas, United States TPG Hotels Resorts and Marinas Full timeJob DescriptionThe Corporate Director of E-Commerce plays a pivotal role in supporting the eCommerce and online marketing needs of the TPG Hotels Resorts and Marinas portfolio. This position is responsible for ensuring that all efforts are made to maximize production from online channels and achieve Company revenue objectives.Key ResponsibilitiesRevenue...
-
McKinney True TX BBQ
4 months ago
McKinney, United States H-E-B Full timeResponsibilities: H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a...
-
McKinney, Texas, United States Quality Collision Group Full timeJob SummaryQuality Collision Group is seeking a skilled Information Technology Desktop Support Specialist to provide top-notch technical assistance to our clients. This role involves troubleshooting computer and network hardware and software issues, escalating unresolved queries, and working collaboratively with our team to resolve problems efficiently.Key...
-
Treasury Client Support Specialist
4 weeks ago
McKinney, United States Independent Financial Services Full timeThis role has the opportunity to work hybrid. During the interview process, our Talent Acquisition Team will share additional details with you. This position provides support for external Treasury Management Clients and the internal Treasury Manageme Support Specialist, Client Support, Treasury, Specialist, Support, Banking, Business Services
-
Clinical Support Specialist RN
4 weeks ago
McKinney, Texas, United States Medical City Healthcare Full timeJob Description & RequirementsSpecialty: Clinical Support Specialist Discipline: RN Duration: Ongoing Shift: days Employment Type: Staff Medical City Healthcare is seeking a skilled Clinical Support Specialist RN to join our team. As a key member of our nursing staff, you will provide guidance and support to new graduate nurses and those transitioning to a...
-
Training Support Specialist
4 weeks ago
McKinney, Texas, United States ATP Flight School Full timeAbout UsATP Flight School is the nation's largest flight school, providing students with the most efficient path to a successful airline pilot career.For over 35 years, ATP has been the leader in professional flight training and supplying pilots to regional and major airlines.The RoleATP's flight training enrollment is growing, and we are seeking a Training...
-
Information Technology Application Specialist
4 weeks ago
McKinney, Texas, United States Segway Full timeJob Summary:We are seeking an experienced IT Application Analyst to join our team at Segway. The successful candidate will be responsible for providing technical support and guidance to our business applications, ensuring seamless integration and optimal performance.Key Responsibilities:Identify and resolve system errors and issues, communicating effectively...
-
Plasma Center Medical Support Specialist
4 weeks ago
McKinney, Texas, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.Key ResponsibilitiesDetermine donor eligibility accurately and in a timely manner, including proper management of...
-
IT Support Specialist in Tucson
4 weeks ago
McKinney, Texas, United States Virtual Service Operations Full timeOpportunity:Virtual Service Operations is seeking a skilled IT Support Technician to temporarily join our team and support one of our great clients in Tucson, Arizona.As the IT Support Technician, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and...
-
Parts Counter Associate
4 weeks ago
McKinney, Texas, United States RIDENOW POWERSPORTS Full timeJob Title: Parts Counter AssociateAbout the Role:We are seeking a highly motivated and customer-focused Parts Counter Associate to join our team at RideNow Powersports. As a Parts Counter Associate, you will be responsible for working with customers and technicians to identify required parts, selling cool stuff (a.k.a. parts) to go on cool bikes, and...
-
Technical Consultant
3 weeks ago
mckinney, United States ASG I.T. Consulting LLC Full timeTECHNICAL CONSULTANTRESPONSIBILITIES:· - Participate in successful completion of project work including analysis, design, development, documentation, and testing of client network operations.· - Perform quality assurance activities to ensure standardization of best practices.· - Assist in the design and...