Help Desk

15 hours ago


Baltimore, United States Lorven Technologies Full time
Position: Help Desk (Junior)

Location: 707 N. Calvert St., Baltimore, MD 21201 (Onsite Role)

Contract

Job Description:

At least two (2) years of experience in the following technical areas:

1. Working in a helpdesk environment, using technical skills to resolve end user issues on a

first call resolution basis.

2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote

access.

3. Using a knowledge base to identify and troubleshoot issues.

4. Using a ticketing system to create, document, track, and route tickets while adhering to

service level agreements
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