Dispatcher
5 days ago
Ready to Trade Doubt for Direction in Your Career? Join Sunset Heating and Cooling's Top Tier Team
Looking to trade up to a better opportunity? If you're seeking a career-focused opportunity with competitive wages and the stability of a trusted local brand, look no further than Sunset Heating and Cooling. Sunset is looking for a Dispatcher to join our amazing team.
Join our dedicated team and benefit from a range of perks, including:
- Competitive Earnings: Compensation from $24-$28/hr with bonus options
- Comprehensive Benefits: Medical, dental, vision, group life, HSA, matching 401k, and more.
- Professional Development: Ongoing training and growth opportunities
- Work-Life Balance: Paid holidays and vacations
Who/What Are We Looking For?
- Coordinate the transportation movements of the technicians
- Must keep track of the drivers' schedules as they change throughout the day
- Keep track of the technicians' start and departure times
- Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
- Requires interaction with drivers daily
- Anticipate problems with routes and parts by making quick sound decisions
- Respond to special requests from customers related to jobs performed by a technician
- Order parts for special orders
- Maintain techs' vacation, sick and weekend schedules
- Follow up on all pending/ recommended work
- Forecast workload for 2-3 days out
- Contact customers with parts pending and status of parts
- Dispatch experience highly preferred
- Demonstrate passion for excellence with respect to treating and caring for customers
- Strong decision-making abilities
- Ability to identify customer needs and clearly articulate product and service offerings
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Team player
- Multitasking and time management skills with the ability to prioritize
Who WE Are:
At Sunset Heating and Cooling we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today
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