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Dispatcher

1 month ago

Portland, Oregon, United States Transdev Full time
Job Description:

Job Title: Dispatcher

Job Summary:

We are seeking a highly skilled Dispatcher to join our team at Transdev. As a Dispatcher, you will be responsible for ensuring on-time performance and optimum vehicle utilization through efficient routing based on scheduled times and pickup locations.

Key Responsibilities:

  • Create and monitor route development and performance based on passenger trip reservation.
  • Monitor on-time performance using scheduling system tools, taking mitigating actions and communicating changes to both Operators and passengers as required.
  • Take incoming calls for new reservations.
  • Use tools to find addresses, quote fares, use computer-aided navigation tools, and assist Operators in locating addresses.
  • Keep the Supervisors, management, and customer service teams apprised of service disruptions.
  • Follow Company/System SOPs for management or other critical incident response procedures.
  • Communicate to passengers, Operators, and other operational support staff in a way that is always professional and respectful.
  • Answer all customer and/or Operator/Driver inquiries/problems in a quick and efficient manner.
  • Maintain proficiency in all Trapeze PASS scheduling/dispatching functions and tools.
  • Confirm all no-shows in accordance with system no-show SOPs.
  • Handle all run deviation requests in a timely manner.
  • Monitor available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.
  • Inform oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information.
  • Maintain excellent attendance, including availability to work shifts on weekends, early morning, late night, or on holidays.
  • Adhere to all policies and procedures, including Transdev's DOT Drug and Alcohol policy.

Requirements:

  • High school diploma, general education degree (GED); some college, degree preferred.
  • Two years of experience in dispatch, customer service, or related experience.
  • Prior experience using Trapeze software preferred.

Skills and Knowledge Required:

  • Ability to maintain professional internal and external relationships that meet company core values.
  • Adherence to all company policies, procedures, and business ethics codes, ensuring that they are communicated and implemented within your department.
  • Ability to proactively establish and maintain effective working team relationships within support departments.
  • Must be able to maintain a positive attitude.
  • Must be able to multi-task in a fast-paced environment with limited resources.
  • Demonstrated ability to interact and cooperate with all company employees and departments.
  • Ability to handle multiple and changing priorities.
  • Ability to work effectively, independently, and in a team environment.
  • Excellent communication skills, verbal and written, with the ability to prepare and submit reports.
  • Excellent computer skills: Excel, Word, and Outlook.

Work Schedule:

Full-time. Requires flexibility in working days and hours, including working non-traditional business hours such as early mornings, evenings, weekends, and holidays.

Pre-Employment Requirements:

  • Background check.
  • DOT Drug and Alcohol Testing required.

Physical Requirements:

  • Occasionally standing, walking, squat/kneel, bend, reaching above shoulder.
  • Constantly sitting.
  • Frequent reaching outward.
  • Lifting of 10lbs or less (occasionally).
  • Lifting over 11lbs - 20lbs (occasionally).

Position is subject to random drug and alcohol testing in accordance with DOT regulations under the Federal Transit Administration.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world.

As an operator and global integrator of mobility, we are driven by our purpose.

Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at https://www.transdev.com/ or watch an overview video.