Seasonal Dispatcher

4 weeks ago

Portland, Maine, United States Heatable Full time
Job Summary

The Seasonal Dispatcher will be the primary point of contact for all drivers, ensuring the timely, safe, and efficient delivery of our products using a computerized dispatching system.

This role requires strong organizational skills, effective communication, and a commitment to exceptional customer service.

The ideal candidate will have two years of previous dispatching experience with computerized dispatch technology and be familiar with Microsoft Excel and other Office suite programs.

Responsibilities include:

  • Courteously engaging with customers via phone and email to assist with placing orders online, answer account-related questions, or resolving customer problems as they arise.
  • Performing new customer account audits, existing customer account maintenance, updating deliveries, updating tags, and updating customer logs using the E3 ADDs software, Kentico content management, and Authorize card processing systems.
  • Acting as the primary communication with all drivers, monitoring their progress in completing routes, and making adjustments as needed.
  • Assigning same-day deliveries to the appropriate driver with proper communication of information.
  • Reviewing the team schedule to determine exceptions related to driver availability, customer runouts, and returning tickets from prior days' delivery.
  • Completing shift posting at the end of each day to ensure all deliveries that need to be reassigned have been recreated and the gallons delivered have been accounted for.

The Seasonal Dispatcher will also be responsible for developing a thorough knowledge of all departments, product specifics, services, and delivery schedules to better assist our customers.

Additionally, this role will require the ability to work as a team player, hold others accountable, and adapt to change.

Requirements include:

  • Accuracy and attention to detail
  • Strong verbal and written communication and interpersonal skills
  • Planning and scheduling skills
  • Ability to work in a dynamic environment without distraction
  • Flexibility to work seasonal overtime
  • Problem-solving skills
  • The ability to adapt to change

Education: A high school diploma or equivalent is required.

Communication: This role will require someone who is confident with communicating effectively and efficiently by phone and email. The Seasonal Dispatcher also works frequently with other employees, drivers, and customers daily.

Safety Considerations: Personal safety considerations relate to proper ergonomics while working in an office. Customer confidentiality to ensure the safety of our customer's virtual and physical data.

Equipment/Software Used: Windows-based Workstations, Windows Surface Tablets, ADDS E3 software, Microsoft Office, Microsoft Outlook, Kentico CMS, and additional business software tools.

Work Environment: The work environment is a fast-paced office setting. Typically, the heating season is more fast-paced than the rest of the year.

Physical Requirements: The position requires frequent sitting with some standing and walking. There is frequent use of hands and fingers for typing. There is frequent communication involving both talking and listening over the telephone. Vision requirements include the ability to read printed and handwritten documents and information on a computer monitor.

Weight or Force Moved: There is seldom a need to lift an object weighing in excess of 25 pounds.

  • Driver - Class A CDL Operator - Mulch & Soil Manufacturer

    6 days ago

    Portland, Maine, United States Oldcastle APG Full time

    Job SummaryOperator – CDL Driver - Mulch & Soil Manufacturer - Class A DOT flatbed operation making multiple daily runs. High activity season will require availability to maximum hours allowable under DOT & safety compliance. Drivers are required to strap and weigh palletized loads. Moffett experience is preferred for unloading cargo. Fast–paced...

  • Customer Service Ambassador

    4 weeks ago

    South Portland, Maine, United States Heatable Full time

    Job Title: Customer Service RepresentativeHeatable is revolutionizing the Heating Oil industry with its innovative smartphone app and website, allowing customers to place orders anywhere, anytime with ease. Our cutting-edge technology has streamlined our delivery system, making it faster and more efficient than ever. At Heatable, we're committed to providing...

  • Dispatcher - WorldMark Stablewood Springs

    4 weeks ago

    Portland, United States Travel + Leisure Co. Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Service Dispatcher

    2 weeks ago

    Portland, United States Charlie Burnham Energy Service, Inc. Full time

    Join Our Team - Find Your Future! At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR...

  • Seasonal Fuel Delivery Driver

    2 weeks ago

    South Portland, United States Irving Oil Full time

    Seasonal Fuel Delivery Driver As a Seasonal Fuel Delivery Driver, you will work with our Dispatch team to deliver product safely to our residential and commercial customers. Your goal will be to provide a meaningful and essential service to our Irving Energy customers in a safety focused environment. Your success will depend on your ability to adhere to...

  • HVAC Service Department Leader

    4 weeks ago

    Portland, Oregon, United States CareerPaths NW Full time

    About the role: HVAC Service Department LeaderOur client, a leader in the Commercial HVAC industry, is seeking a seasoned Commercial HVAC Service Department Leader to join their team. The ideal candidate will have a strong background in managing service departments within the HVAC industry, capable of overseeing dispatchers, liaising with estimators, and...

  • HVAC Service Department Lead

    4 weeks ago

    Portland, Oregon, United States CareerPaths NW Full time

    Job OverviewCareerPaths NW is seeking a seasoned Commercial HVAC Service Manager to lead and further develop a dedicated Service Department. The ideal candidate will have a strong background in managing service departments within the HVAC industry, capable of overseeing dispatchers, liaising with estimators, and being the face of the company for service...

  • HVAC Service Manager

    2 months ago

    Portland, United States CareerPaths NW Full time

    Our client is a leader in the Commercial HVAC industry offering a comprehensive range of services to ensure businesses maintain optimal working environments. They are currently seeking a seasoned Commercial HVAC Service Manager to join their team. The ideal candidate will be someone with a strong background in managing service departments within the HVAC...

  • HVAC Service Manager

    3 weeks ago

    Portland, United States CareerPaths NW Full time

    Our client is a leader in the Commercial HVAC industry offering a comprehensive range of services to ensure businesses maintain optimal working environments. They are currently seeking a seasoned Commercial HVAC Service Manager to join their team. The ideal candidate will be someone with a strong background in managing service departments within the HVAC...

  • CDL A Driver

    3 weeks ago

    Portland, Oregon, United States CRH Full time

    Job SummaryAs a CDL A Driver - Flatbed Operator with Oldcastle APG, you will be responsible for operating a Class A CDL vehicle to transport mulch and soil products to various locations. This is a high-activity season role that requires maximum hours under DOT and safety compliance.Key ResponsibilitiesValid Class A CDL license, clean 3-year MVR report, and...

  • Executive Leader

    4 weeks ago

    Portland, Oregon, United States Standard Plumbing Heating inc Full time

    Job OverviewStandard Plumbing Heating Inc. is seeking a seasoned leader to fill the role of General Manager. This individual will oversee the day-to-day operations of the company, ensuring seamless communication between technicians, dispatch, and the sales team. A licensed plumber in the state of Oregon, this leader will drive business growth and exceed...

  • Commercial HVAC Service Director

    3 weeks ago

    Portland, Oregon, United States CareerPaths NW Full time

    Our client, a leader in the Commercial HVAC industry, is seeking a seasoned Commercial HVAC Service Director to oversee the Service Department and ensure all operations run smoothly and efficiently.The ideal candidate will have a strong background in managing service departments within the HVAC industry, capable of overseeing dispatchers, liaising with...

  • Sales Representative

    4 weeks ago

    Portland, Oregon, United States Emerald Staffing Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Inside Sales Representative to join our team at Emerald Staffing. As a key member of our sales team, you will be responsible for assisting commercial and residential builders with their product needs, learning our wide variety of specialty supplies and becoming an industry specialist.Key...

  • CDL A Truck Driver

    4 weeks ago

    Portland, Oregon, United States Albertsons Full time

    About the RoleWe are seeking a skilled CDL A Truck Driver to join our team at Albertsons. As a CDL Driver, you will be responsible for safely transporting goods from one location to another, performing pre-trip and post-trip inspections, and planning routes to meet delivery schedules.Key ResponsibilitiesSafely transport goods from one location to...

  • Senior Manager Origination

    4 weeks ago

    Portland, Oregon, United States Portland General Electric Full time

    Job SummaryPortland General Electric is seeking a seasoned Senior Manager Origination to lead our commercial origination efforts. As a key member of our team, you will be responsible for developing and executing strategies to maximize value and effectively manage risks associated with our power supply portfolio.Key ResponsibilitiesDevelop and implement...

  • Commercial HVAC/R Service Technician

    4 weeks ago

    Portland, Oregon, United States Superior Energy Solutions Full time

    Discover the exciting opportunity to work with Superior Energy Solutions, a leading mechanical contractor with over 30 years of proven excellence. As a full-service mechanical contractor, we specialize in the repair, installation, and preventative maintenance of refrigeration and plumbing systems throughout ME and NH. Our seasoned team boasts unparalleled...

  • Commercial HVAC/R Service Technician

    3 months ago

    Portland, United States Superior Energy Solutions Full time

    Discover the exciting opportunity to join Superior Energy Solutions, a leading mechanical contractor with over 30 years of proven excellence. As a full-service mechanical contractor, we specialize in the repair, installation, and preventative maintenance of refrigeration and plumbing systems throughout ME and NH. Our seasoned team boasts unparalleled...

  • Security Assistant

    1 week ago

    Portland, United States MSCCN Full time

    Summary This position resides within the Police Service, VA Portland Health Care System (VAPORHCS) and is physically located at the Portland Healthcare Center. The primary purpose of the position is to assists with administrative functions of the operations section, as well as dispatch duties and responsibilities. Providing high-quality customer service and...

  • Materials Handler

    6 months ago

    Portland, United States The Salvation Army Full time

    Overview The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every...

  • Customer Service Representative

    2 months ago

    South Portland, United States Heatable Full time

    Heatable is changing the Heating Oil industry. We've developed a sleek, user-friendly smartphone app and website, allowing customers to place an order anywhere, anytime with just a few clicks (or taps). To shake things up even further, we've integrated cutting-edge technology into our delivery system, making deliveries faster, and more efficient than ever....