IT Support Technician

2 months ago

Ardmore, United States Noble Research Institute Full time

At Noble, we believe the health of soil, plants, animals, and humans is one and indivisible. We believe in rebuilding healthy soils and helping producers maintain a strong bottom line. Through these two actions, we can transform degraded grazing lands across the United States, benefiting the environment and society as a whole.

Our focus is to help farmers and ranchers apply regenerative ranching principles to the nation's 654 million acres of grazing lands. This monumental undertaking requires thousands of producers across the U.S. to overcome significant barriers and change their current practices to work with nature, not against it.

Our Information Technology team supports the organization's mission by providing and architecting a modern IT environment to enable regenerative research and the delivery of educational products. This work is crucial for us to deliver information necessary for farmers and ranchers to triumph over the barriers and ultimately benefit all of society through their efforts. We live to find new ways to generate usable information so farmers and ranchers can leave their land better at sunset than at sunrise.

So, do you want to join us? We are looking for an IT Support Technician

As IT support technician, you are the initial contact for service-related issues and will assist end-users with application, operating system, and connectivity issues. The work you do contributes to the organizational goal, in turn making a difference in a producer's operation, their life and the society that depends on them.

You are:

  • A life-long learner. First and foremost, you must be a passionate learner: personally professionally, everywhere, all the time.
  • A visionary. Your ability to troubleshoot technical issues stems from an understanding of the bigger picture and how technology works.
  • A trusted resource. Your active listening skills, consistency, and awareness of others' work needs make you a reliable resource and partner in achieving business objectives.
  • A builder of relationships. You promote trusting relationships with open dialogue and an outward mindset. You identify, cultivate, and steward all relationships in an effort to support Noble's objectives and help our customers achieve their goals. You are a conscientious teammate who works for the success of others.
You will:
  • Support end-users by diagnosing and resolving hardware and software issues. Assist with imaging, configuration, and installation of computer systems and peripherals for employees upon hire or during the deployment cycle.
  • Enhance overall support level of the desktop support team through system and process improvement to better meet customer needs.
  • Represent Noble's mission and values and care for the land and its improvements by supporting and contributing to the objectives of your team and its contribution to the goal of the organization.
We will:
  • Teach you. We will support you with professional development opportunities that will hone your skills and grow you professionally.
  • Support you. We're committed to building solutions for each other in addition to our stakeholders. Our team members make time to help, provide solutions, and remove roadblocks with regular collaboration across groups, regardless of where our office is. We are empowered and equipped with the tools that allow us to connect, to be intentional and to grow together.
  • Include you. We come from different parts of the globe and from different walks of life, but we share the vision of our founder, Lloyd Noble, to improve the land for the benefit of all society. Our culture is inclusive, supportive, and diverse. We want to be a part of your story and you to help write part of ours. Your perspective and experience is invaluable. Come grow with us
  • Provide you. We offer competitive salary and benefits, including multiple options for health and retirement plans, employee wellness program, employee recognition program, and onsite wellness center. In addition, we have a flexible working environment and organizational support for community involvement and volunteering.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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