Support Engineer I
2 days ago
Job Type
Full-time
Description
A Support Engineer I is responsible for ensuring our merchants, ISV Partners, and internal stakeholders receive timely, complete, and thorough resolution to tier 2, tier 3, and otherwise technical support matters. In your role, you'll work alongside a group of engineers and technical specialists to research and create solutions for often complex and impactful issues affecting customers and Partners alike. Your team will work directly with internal stakeholders and, on occasion, our ISV Partners, to better understand, diagnose, and remedy technical challenges.
Key Responsibilities & Objectives
- Maintain and develop a deep working knowledge of all current features, capabilities, and technical product offerings within our systems, ensuring effective application and support
- Resolve escalated technical tasks and issues, and provide timely, effective support to clients integrating with our payments APIs, while adhering to strict tier 2 and tier 3 SLAs for response times, resolution times, and overall quality of work.
- Escalate incident level issues to appropriate stakeholders.
- Take ownership of complex issues, guiding them through to resolution, and ensuring the best possible outcome for customers
- Act as a key liaison with Product and Engineering, bringing voice-of-customer insights to inform and influence roadmap planning
- Provide feedback on documentation to improve clarity and usefulness for clients
- 1+ years of related experience and/or training, or equivalent combination of education and experience
- Background in payments or FinTech
- 1+ years of experience working with and/or supporting API-based solutions
- 1+ years of experience working with and writing custom advanced database queries
- Proven track record of on-time project delivery within aggressive and fluid deadlines
- Ability to navigate cross-departmentally within Stax
- Passion for clear, thorough, and well-organized documentation
- Excellent verbal and written communication skills
- Strong analytical skills with the ability to produce strong results
- Able to work independently and be a self-starter
- Ability to write and/or understand code in a variety of coding languages (Javascript, React, Node.js, MySQL)
- Experience in working with complex technical partners and ISVs
- Familiarity with DevOps practices, particularly within AWS environments, and experience using monitoring tools like Datadog and Cloudflare
- Familiarity with RESTful API design principles
- Possess in-depth knowledge of encryption and security protocols related to financial transactions, with a strong focus on implementing security best practices in payment system integrations
- Experience in incident management, with the ability to support response efforts, assess root causes, and contribute to the implementation of corrective actions
-
Electrical Engineer I
1 week ago
Orlando, United States Limbach Facility Services Full timeDescription Who We Are... Since our founding in 1901, Limbach's primary core value has always been: We Care. We Care about you as a person: your safety, career, development, and the local community. We Care to impact diversity in construction to create a collaborative work environment focused on generating a sense of belonging and accomplishment. Limbach...
-
I&T Engineer
3 weeks ago
Orlando, United States Top Secret Clearance Jobs Full timeAbout the job I&T Engineer Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours. Primary Duties & Responsibilities Responsible for execution of all integration, functional, and system testing processes and activities across the NCRC enterprise...
-
Product Support Engineer I
4 days ago
Orlando, United States Ziehm-OrthoScan Full timeZiehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Product Support Engineer - Technical Support. Why Work for Ziehm Imaging - Orthoscan Inc.? There's something special about Ziehm-Orthoscan. There's a sense of pride that comes from building a product...
-
IT Infrastructure Engineer I
2 days ago
Orlando, United States Diverse Lynx Full timeRole: IT Infrastructure Engineer I Type: Contract Work Location: 6277 Sea Harbor Drive, Orlando, FL 32821 United States Contract Duration: 24 months Education: Associates degree in related field or equivalent combination of education and directly related experience. Knowledge and skills: Solid customer service skills Effective written, verbal, and...
-
Clinical Engineer I
3 weeks ago
Orlando, United States Visium Resources Full timeDetails: Introduction Visium Resources has been asked to identify qualified candidates for this Clinical Engineer I position. This position is a contract to potential direct opportunity which is expected to be on-site in Orlando, FL for a duration of 3 Months The Clinical Engineer I (CE1) provides clinical equipment services under the close supervision of...
-
Electrical Engineer I
3 weeks ago
Orlando, Florida, United States Limbach Facility Services LLC Full timeJoin Limbach Facility Services LLC, a leading provider of integrated building systems solutions, in the role of Electrical Engineer I.About UsLimbach Facility Services LLC is an innovative company that has been serving clients since 1901. Our primary core value is 'We Care,' which drives our commitment to safety, career development, and community...
-
Support Operations Specialist
6 days ago
Orlando, Florida, United States Sparks Wiz Limited Full timeCompany OverviewSparks Wiz Limited is a leading provider of engineering solutions, delivering innovative and sustainable projects across various industries. Our team of professionals is dedicated to excellence and committed to driving success for our clients.With a strong focus on customer satisfaction, we are seeking an experienced Administrative Assistant...
-
Project Support Engineer
6 days ago
Orlando, Florida, United States Prince Contracting Full timeJob Details: Job Title: Project Support Engineer Job Type: Full-time Salary: $100,000 - $125,000 per year About the Role: We are seeking a highly skilled Project Support Engineer to join our team at Prince Contracting. As a key member of our operations team, you will be responsible for assisting the Project Manager, Superintendent, and Project Engineer in...
-
Piping Support Engineer
2 months ago
Orlando, United States Manpower Engineering Full timeOur client, a leader in the engineering and construction industry, is seeking a Piping Support Engineer to join their team. As a Piping Support Engineer, you will be part of the Structural Engineering Department supporting multi-disciplinary teams. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to work...
-
Construction Support Engineer
6 days ago
Orlando, Florida, United States Prince Contracting Full timeAbout the RoleThe Construction Support Engineer will play a vital role in supporting the project team by assisting with various tasks such as evaluating field conditions, reviewing project drawings, and providing document control assistance.Assist with RFI's and Change OrdersSupport Quality Assurance and ControlReview Shop DrawingsProvide Technical...
-
Engineer
1 month ago
Orlando, United States GAI Consultants Inc. Full timeDescriptionGAI Consultants, Inc. seeks a creative, team-oriented, and motivated Land Development Engineer to join our growing Orlando and Jacksonville, Florida offices. They will be responsible for mentoring staff, preparing engineering design calculations and construction plans to directly support residential, commercial, and municipal projects, including...
-
Functional Risk Support I
2 weeks ago
Orlando, United States Truist Full timeThe position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...
-
Facilities Maintenance Engineer
3 weeks ago
Orlando, Florida, United States Lakewood Regional Support Bldg Full timeJob OverviewWe are seeking a highly skilled Facilities Maintenance Engineer to join our team at Lakewood Regional Support Building.
-
Desktop Support Engineer
6 hours ago
Orlando, Florida, United States Just Write Inc Full timeJob SummaryWe are seeking a highly skilled Desktop Support Engineer to join our team at Just Write Inc. As a Desktop Support Engineer, you will be responsible for providing top-notch technical support to our employees, ensuring that their computer systems and software are running smoothly.The ideal candidate will have a strong background in computer systems...
-
Civil Engineer
1 day ago
Orlando, United States GAI Consultants Full timeDescription GAI Consultants, Inc. is seeking a creative, team-oriented, and motivated Civil Engineer to join our growing land development team in the Orlando office. The position will be responsible for CAD design, assisting in developing engineering reports, calculations, and design for Civil / Land Development projects including construction administration...
-
Civil Engineer
3 weeks ago
Orlando, United States GAI Consultants Inc. Full timeDescriptionGAI Consultants, Inc. is seeking a creative, team-oriented, and motivated Civil Engineer to join our growing land development team in the Orlando office. The position will be responsible for CAD design, assisting in developing engineering reports, calculations, and design for Civil / Land Development projects including construction administration...
-
Support Engineer with SCM
4 weeks ago
Orlando, United States VDart Full timeJob Title: Support Engineer with SCM Location: Orlando, FL - Onsite Duration: / Term: 6+ months - Contract Job Description: Resources should have worked in Supply Chain related projects, especially Food & Beverage Supply Chain. Projects in Retail or Food Supply Companies or Restaurants customers use software Crunchtime. (Food management system) The right...
-
Technical Support Engineer
2 weeks ago
Orlando, United States Qoria Full timeWant to deliver tech with purpose, with people who care?Join us in our mission to create solutions that help keep children safe online.Who we are? Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the 'Linewize' brand in North America and...
-
Support Specialist
3 weeks ago
Orlando, United States GAI Consultants Inc. Full timeDescriptionGAI Consultants is seeking an individual to join its CEI Central Florida team a CEI-CSS (Construction Engineering and Inspection - Contract Support Specialist) to be connected to our Orlando, FL office. The successful candidate will play a crucial role in managing and administering contracts, ensuring compliance with all relevant regulations, and...
-
Support Specialist
1 week ago
Orlando, United States GAI Consultants Inc. Full timeDescriptionGAI Consultants is seeking an individual to join its CEI Central Florida team a CEI-CSS (Construction Engineering and Inspection - Contract Support Specialist) to be connected to our Orlando, FL office. The successful candidate will play a crucial role in managing and administering contracts, ensuring compliance with all relevant regulations, and...