Service Dispatcher

3 weeks ago

Phoenix, United States Venturis Capital Full time
Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60+ branches and 1400+ employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for an organized and detail-oriented Service Dispatcher to join our team in Phoenix, Arizona. As the Service Dispatcher, you will play a critical role in the successful coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that the services we provide meet or exceed the needs of our internal and external customers.

Essential Duties & Responsibilities

As the Service Dispatcher, your key responsibilities will include:
  • Scheduling, coordinating, and assigning jobs for Service Technicians
  • Managing new and ongoing work orders using an ERP system
  • Utilizing the service scheduler to prioritize and schedule appointments
  • Communicating with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
  • Owning incoming leads using established programs and processes
  • Maintaining ongoing and professional customer communication throughout the course of each repair job
  • Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
  • Ensuring adherence to all safety programs and initiatives, including programs for field workers, and ensuring any necessary incident reports are completed
Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:
  • Previous dispatching and/or scheduling experience
  • Strong proficiency with MS Office Suite (Word, Excel, Outlook)
  • Excellent organizational skills, planning skills, and multitasking ability
  • A customer service mindset and excellent verbal and written communication skills
  • Strong ability to think outside of the box to solve problems and satisfy customer needs
  • Strong interpersonal skills, including the ability to work with internal and external customers at all levels
  • Ability to thrive in a fast-paced and dynamic work environment
Benefits & Perks

Leavitt Machinery USA is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
  • Company-matched 401K contributions
  • Comprehensive and competitive medical health care plan
  • Medical benefits and extended health service coverage
  • Prescription drug coverage
  • Dental plan and vision plan
  • Telehealth plan with MDLive
  • Life insurance and disability insurance
  • Employee assistance programs
  • Ongoing professional development and training opportunities

The base pay range for this role is: $45,500 to $58,000 per year, depending on experience.

This is an onsite role based in Phoenix, Arizona.

Leavitt Machinery & Venturis would like to thank all applicants for their interest, however; only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#LeavittMachinery

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