Field Support

3 weeks ago

Boston, United States Helion Automotive Technologies Full time
Summary: Provides basic level support at each client site to install, support, upgrade and maintain client's hardware and software. Additional responsibilities include working in a cohesive manner with Service Desk personnel and other Field Technicians to resolve all issues quickly and accurately.

Tasks:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Assist users to diagnose and solve data communication problems.
  • Consult customers and visit workplaces to determine present and future user needs.
  • Provide users with technical support for computer problems.
  • Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
  • Participate in short and/or long term projects assigned by Project Manager which may involve long duration of overnight stay.
  • Load and unload automobiles of equipment, PC's and other hardware.
  • Drive to client sites in respective markets daily per the routes established by Coordinator and/or Management.
  • Report status of issues, exact location and other relevant information to Coordinator and/or Management throughout the day.
  • Report any mechanical problems encountered with company-owned vehicles.
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition.
  • Obey traffic laws, and follow established traffic and transportation procedures (i.e. Helion's Vehicle & Safety Usage Policy).
  • Track, document & submit expense sheet with receipts each month to Supervisor.
Skills & Requirements

Work Context & Physical Requirements:
  • Requires using hands to handle, control, or feel objects, tools or controls
  • Requires sitting
  • Requires face-to-face discussions with individuals or teams
  • Requires contact with others (face-to-face, telephone, or otherwise)
  • Requires telephone conversations
  • Requires use of electronic mail
  • Requires dealing with unpleasant, angry, or discourteous people
  • Mistakes are not easily correctable and have serious consequences
  • Opportunity to make decisions without supervision
  • Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
  • Freedom to determine tasks, priorities, and goals
  • Requires repeating the same physical activities over and over
  • Requires being exact or highly accurate
  • Requires work with external customers or the public
  • Requires work with others in a group or team
  • Includes responsibility for work outcomes and results
  • Requires working spending long periods of time in an enclosed vehicle
  • May require some time spent outdoors with possibility of inclement weather
  • Job tasks are performed in close physical proximity to other people
  • Requires being able to lift at least 25lbs
  • Requires long periods of time standing, walking, crouching and bending over

Required Knowledge:

Windows, Client Operating Systems, Windows Server Operating Systems, Cisco Wireless AP, General software installation and troubleshooting, PC Hardware, PC Peripherals, DMS setup and troubleshooting, Body Shop software, Parts hardware, VPN, Security Cameras, Alarm Systems, Blackberry phone setup and troubleshooting, Cabling (creating, punching, tracing, new runs), T-1 cutovers, A/V Hook up, Profiles troubleshooting, Accounting software, Terminal services, Antivirus, CRM, Microsoft Office Software, General Office Productivity software, MAC, F & I Software, Cell Phones - setup and troubleshooting, Physical and Electronic Fax setup and troubleshooting, Printer Setup and troubleshooting, Server room cleanups, Autotask, Kaseya

Qualifications:

Experience: 2-10 years

Education & Certifications: Bachelors Degree (Required)

Skills: Active Learning, Active Listening, Critical Thinking, Learning Strategies, Reading Comprehension, Speaking, Writing, Coordination, Service Orientation, Social Perceptiveness, Complex Problem Solving, Equipment Maintenance, Installation, Quality Control Analysis, Repairing, Technology Design, Troubleshooting, Judgment and Decision Making, Systems Analysis

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. The criteria of this job description may change at any time as the organization sees fit, as well as perform tasks not listed on this description.

  • Field Support Specialist

    1 week ago

    Boston, United States SPS Global Full time

    **Come explore the Power of Possibility with a career at SPS!** We have an excellent opportunity for an experienced **Field Support Representative** to come grow with our team in **Boston, MA**! This position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross functional team...

  • IT Field Support Engineer

    1 month ago

    Boston, United States Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • IT Field Support Engineer

    2 days ago

    Boston, United States Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • IT Field Support Technician_South Boston

    1 week ago

    Boston, United States Red Knight Solutions, LLC Full time

    Job DescriptionJob DescriptionOur mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery...

  • IT Field Support Technician_South Boston

    1 week ago

    Boston, United States Red Knight Solutions, LLC Full time

    Job DescriptionJob DescriptionOur mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery...

  • Field Engineer

    1 month ago

    Boston, United States Datum Software Full time

    Job DescriptionJob Description Job Details: Job Title: Field Engineer Duration: Long-Term Contract Location: Boston, MA || On-Site Job Description: Important: Shifts can start as early as 4 AM, and End as late as 8 PM, Weekends may also be required. There is a possibility of some overtime. Responsibilities: Responsible for a broad scope of operational...

  • Field Administrator

    2 weeks ago

    Boston, United States Skanska USA, Inc. Full time

    Skanska is searching for a dynamic Field Administrator. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a cl Administrator, Field, Support, Construction, Business Services, Skills

  • Field Support Representative I, Ii, Iii

    1 week ago

    Boston, United States Canon Business Process Services, Inc. Full time

    Overview: Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites...

  • IT Field Technician

    1 month ago

    Boston, United States vortal soft Full time

    Looking for a reliable and responsive D1 Field Service Technician to cover Boston, MA / New England area (Gen. Territory). Must have an active driver's license and reliable transportation. The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers. **General FST responsibilities**: -...

  • Field Engineer

    1 week ago

    Boston, United States Nlb Services Full time

    FTE Min-Mid Hourly Salary range ***-*** Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. Provides service and customer support during field visits or dispatches. Diagnoses errors or technical problems and...

  • Field Engineer

    2 weeks ago

    Boston, United States Nlb Services Full time

    FTE Min-Mid Hourly Salary range ***-*** Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. Provides service and customer support during field visits or dispatches. Diagnoses errors or technical problems and...

  • IT Field Technician

    1 month ago

    Boston, United States Vortalsoft Full time

    Job Title: Field Service Technician Location : Boston, MA Looking for a reliable and responsive D1 Field Service Technician to cover Boston, MA / New England area (Gen. Territory). Must have an active driver's license and reliable transportation. The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to...

  • IT Field technician

    3 weeks ago

    Boston, United States Vortalsoft Inc Full time

    Job description:Looking for a reliable and responsive D1 Field Service Technician to cover Boston, MA / New England area (Gen. Territory).Must have an active driver's license and reliable transportation.The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers. General FST responsibilities:...

  • IT Field Technician

    1 month ago

    Boston, United States VortalSoft Usa Full time

    **Job description**: - Looking for a reliable and responsive D1 Field Service Technician to cover Boston, MA / New England area (Gen. Territory). - Must have an active driver's license and reliable transportation. - The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers. **General FST...

  • Field Dispatcher

    4 weeks ago

    Boston, United States Academy Bus Full time

    As a Field Dispatcher, you will be responsible for coordinating our drivers and customers along our routes serving Boston University. You will partner closely with the field supervisor, dispatch, and operations teams, to support the overall safety and efficiency of service while providing exceptional customer service. We offer competitive pay and a benefits...

  • Field Dispatcher

    2 days ago

    Boston, United States Academy Bus Full time

    As a Field Dispatcher, you will be responsible for coordinating our drivers and customers along our routes serving Boston University. You will partner closely with the field supervisor, dispatch, and operations teams, to support the overall safety and efficiency of service while providing exceptional customer service. We offer competitive pay and a benefits...

  • Field Engineer

    1 week ago

    Boston, United States Middlesex Asphalt, LLC Full time

    The Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build America’s infrastructure. The Middlesex Corporation specializes in building and...

  • Field Engineer

    1 week ago

    Boston, Massachusetts, United States Vontier Full time

    THIS ROLE REQUIRES UP TO 80% OF TRAVEL AS NEEDED. A COMPANY VEHICLE IS PROVIDED (4X4 for this territory specifically). THE CANDIDATE MUST BE CURRENTLY LOCATED IN ONE OF THE FOLLOWING STATES: IDAHO (HIGHLY PREFERRED), WASHINGTON, MONTANA OR OREGON. Job Description Diagnose complex technical issues: Responsible for investigating customer issues that are beyond...

  • Field Engineer

    1 week ago

    Boston, United States Vontier Full time

    THIS ROLE REQUIRES UP TO 80% OF TRAVEL AS NEEDED. A COMPANY VEHICLE IS PROVIDED (4X4 for this territory specifically). THE CANDIDATE MUST BE CURRENTLY LOCATED IN ONE OF THE FOLLOWING STATES: IDAHO (HIGHLY PREFERRED), WASHINGTON, MONTANA OR OREGON. Job Description Diagnose complex technical issues: Responsible for investigating customer issues that are...

  • Field Engineer

    2 days ago

    Boston, Massachusetts, United States Vontier Full time

    THIS ROLE REQUIRES UP TO 80% OF TRAVEL AS NEEDED. A COMPANY VEHICLE IS PROVIDED (4X4 for this territory specifically). THE CANDIDATE MUST BE CURRENTLY LOCATED IN ONE OF THE FOLLOWING STATES: IDAHO (HIGHLY PREFERRED), WASHINGTON, MONTANA OR OREGON. Job Description Diagnose complex technical issues: Responsible for investigating customer issues that are beyond...