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Field Service Technician

1 month ago

Wilson, United States GEA Full time

Performs installation, commissioning, routine maintenance, emergency service, warranty work, and minor repairs to a variety of industrial equipment products and packages under occasional supervision.

Responsibilities / Tasks

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

  • Assist with installation and/or commissioning and decommissioning of new liquid processing and new food projects.
  • Support customers both remote and on site with troubleshooting mechanical and process issues.
  • Support Service Sales, and CSR's for quoting and execution of SLA's, Emergency Service, Spare Parts, Upgrade and Modernization, etc.
  • Specification of process equipment including size and materials of construction.
  • Assist with designing, estimating, and executing service projects as necessary.
  • Solid understanding of Heat, Process Flow, Mass Balance, Instrumentation, and Production Diagrams.
  • Solid understanding of technical process and equipment design within the food industry such as (UHT / Pasteurization Systems, Aseptic Process, Valves, Pumps, Deaerators, Heat Exchangers, etc).
  • Support customers in process optimization and product quality improvements.
  • Write clear and thorough service tickets, start-up reports, inspection reports, customer visit reports within 10 days of completion of work for internal and external use.
  • Submits all time sheets, expense reports (within 30 days), and other required paperwork within the required timeframe.
  • Recommend parts for future service visits, customer inventory, and available upgrades and optimizations.
  • Meets with customer at site to go over the nature of the service visit prior to beginning work. 
  • Meets with customer at site to review work completed and discuss any next steps. 
  • Provide accurate estimates of labor times to complete service visits / rebuilds.
  • Provide simple operator training to customers for proper operation, preventive maintenance.
  • Assist with recommendations for improved tools, procedures, etc for the service operations.
  • Adheres to OSHA, company safety policies, procedural guidelines and works in a consistently safe manner.
  • Must have a valid driver's license.
  • Ability to travel up to 75%.
  • Performs other duties as assigned.

Your Profile / Qualifications

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:  

  • Bachelor's degree in biotechnology, chemical, mechanical engineering, food science or any related field
  • Technical degree in food processing, field service, or related.

Skills:  

  • Good English skills both written & verbal 
  • 5+ years' experience in Field Service / troubleshooting of UHT and Liquid Processing Systems; installation, commissioning and decommissioning for UHT and/or Liquid Processing Systems.  
  • Understanding of international regulations, processes and issues in food production, including a sound understanding of cGMP, PMO, USDA, 3A and related systems 
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) required. 
  • Outstanding attention to detail.  
  • Excellent time management & organizational skills.  
  • Good interpersonal, communication and influencing skills.  
  • Good judgment and decision-making skills.  
  • Ability to work in international and interdisciplinary teams 
  • Entrepreneurial spirit and work ethic 

Preferred Skills 

  • Experience in aseptic processing

Did we spark your interest?
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