Consumer Lending Sales Specialist

2 weeks ago

Pontiac, United States Purpose Financial Full time
Address: 1626 N. Perry Road, Unit 4, Pontiac, Michigan, United States - 48340

Bi-Lingual Spanish is a plus

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company

We offer:
  • Competitive Wages
  • Health/Life Benefits
  • 401(k) Savings Plan with Company Match
  • 3 Weeks of Paid Parental Leave
  • 11 Company Paid Holiday's
  • Paid Time Off including Volunteer Time
  • Vacation Carryover
  • Tuition Reimbursement
  • Work-Life Balance
  • Business Casual Environment
  • Rewards & Recognition Program
  • Employee Assistance Program

To learn more about Advance America visit the Advance America Website.

Position Summary

The Consumer Lending sales Specialist (CLSS) position is a performance based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.

Job Responsibility

Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center's performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio. Present financial solutions, based on customer needs that meet their goals. Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle. Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected. Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values and our company's purpose. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.

Job Responsibilities Cont.

Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance. Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.

Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Knowledge Required

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and lawsgoverning ourindustry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Competencies

Better You, Better Everyone
Get Sh*t Done
Action Oriented - CLSS
Sales and Customer Acquisition - Branch
Lead with Vision
Show Up to Coach Up
Embody Integrity
Product Knowledge
Go Bold
Teamwork
Obsess over Customers
Care. Always.
Customer Centricity
Be Decisive

Travel

Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 43809

  • Consumer Lending Sales Specialist

    4 days ago

    Pontiac, Michigan, United States Purpose Financial Full time

    Job SummaryWe are seeking a highly skilled and motivated Consumer Lending Sales Specialist to join our team at Purpose Financial. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective sales and marketing techniques.Key ResponsibilitiesProvide exceptional customer...

  • Mortgage Sales Specialist

    2 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Mortgage Sales Specialist

    2 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Mortgage Sales Specialist

    4 weeks ago

    Pontiac, United States United Wholesale Mortgage Full time

    : At United Wholesale Mortgage, success has no limit - especially among our Account Executives. This hardworking team is one of the biggest forces behind our businesss achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and...

  • Mortgage Sales Specialist

    3 months ago

    Pontiac, United States United Wholesale Mortgage Corp.(DBA UWM) Full time

    At United Wholesale Mortgage, success has no limit - especially among our Account Executives. This hardworking team is one of the biggest forces behind our business's achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and...

  • Entry-Level Sales Specialist

    3 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Mortgage Sales Specialist

    2 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    :At United Wholesale Mortgage, success has no limit — especially among our Account Executives.This hardworking team is one of the biggest forces behind our business’s achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and...

  • Mortgage Sales Specialist

    4 weeks ago

    Pontiac, United States United Wholesale Mortgage Full time

    : At United Wholesale Mortgage, success has no limit especially among our Account Executives. This hardworking team is one of the biggest forces behind our businesss achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and...

  • Mortgage Sales Specialist

    1 month ago

    Pontiac, United States United Wholesale Mortgage Full time

    : Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. At United Wholesale Mortgage, success has no limit — especially among our Account Executives. This hardworking team is one of the biggest forces behind our business’s achievements, working diligently to create long-term relationships...

  • Mortgage Sales Specialist

    3 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    :Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.At United Wholesale Mortgage, success has no limit — especially among our Account Executives.This hardworking team is one of the biggest forces behind our business’s achievements, working diligently to create long-term relationships with...

  • Performance Specialist

    1 month ago

    Pontiac, MI, United States United Wholesale Mortgage Full time

    At United Wholesale Mortgage, success has no limit — especially among our Account Executives. This hardworking team is one of the biggest forces behind our business’s achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and...

  • Mortgage Sales Specialist

    1 month ago

    Pontiac, MI, United States United Wholesale Mortgage Full time

    : At United Wholesale Mortgage, success has no limit — especially among our Account Executives. This hardworking team is one of the biggest forces behind our business’s achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge...

  • Mortgage Sales Professional

    3 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    : At United Wholesale Mortgage, success has no limit — especially among our Account Executives. This hardworking team is one of the biggest forces behind our business’s achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and...

  • Mortgage Sales Professional

    3 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    : At United Wholesale Mortgage, success has no limit especially among our Account Executives. This hardworking team is one of the biggest forces behind our businesss achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and...

  • Mortgage Sales Specialist

    3 months ago

    Pontiac, MI, United States United Wholesale Mortgage Full time

    :At United Wholesale Mortgage, success has no limit - especially among our Account Executives.This hardworking team is one of the biggest forces behind our business's achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and...

  • Mortgage Account Executive

    2 weeks ago

    Pontiac, Michigan, United States United Wholesale Mortgage Full time

    Position Overview:At United Wholesale Mortgage, our Account Executives are pivotal to our success. This dedicated team plays a crucial role in fostering enduring partnerships with broker associates, aimed at enhancing their operations and showcasing the advantages of UWM.Our Account Executives elevate their extensive industry expertise and exceptional client...

  • Client Relations Specialist

    1 week ago

    Pontiac, Michigan, United States Peninsula Plastics Company Inc Full time

    Job OverviewPosition Summary:The Client Relations Specialist will engage with clients through various communication channels, addressing inquiries related to orders, returns, shipments, and product information. This role serves as a pivotal point of contact for managing the needs and expectations of both prospective and current clients.Reports to: Customer...

  • Loan Underwriting Specialist

    7 days ago

    Pontiac, Michigan, United States United Wholesale Mortgage Full time

    Job OverviewAt United Wholesale Mortgage, we are committed to excellence and empower our team members to become the best version of themselves. We provide opportunities for individuals who want to excel in the mortgage industry.Our Company CultureWe are an Equal Opportunity Employer and provide equal opportunity to all qualified individuals regardless of...

  • Logistics Specialist

    3 months ago

    Pontiac, United States Mahindra Tractors Full time

    Job DescriptionJob DescriptionTITLE: Logistics SpecialistLOCATION: Pontiac, MIDIRECT REPORTS: 0 employeesREPORTS TO: Logistics ManagerFunction: This person will be reporting to the Logistics Manager and will mainly entail, but not be limited to the following responsibilities:Develop, analyze, and execute logistics plans to ensure least cost, best quality and...

  • Logistics Specialist

    2 months ago

    Pontiac, United States Mahindra Tractors Full time

    Job DescriptionJob DescriptionTITLE: Logistics SpecialistLOCATION: Pontiac, MIDIRECT REPORTS: 0 employeesREPORTS TO: Logistics ManagerFunction: This person will be reporting to the Logistics Manager and will mainly entail, but not be limited to the following responsibilities:Develop, analyze, and execute logistics plans to ensure least cost, best quality and...