Application Support Specialist, Jr.

2 weeks ago

Westerville, United States FST Logistics Full time

At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and see solutions for our business every day. Our employee-owners are driven to help our company grow. Were personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an Employee Stock Ownership Plan (ESOP) model in 2014 to give our employees control of FSTs success. We are looking for a junior level Application Support Developer to provide fast and effective support to our Warehouse end-users. As an Application Support Developer, you will be required to respond to support requests in person and over the phone, assess and diagnose software issues, implement enhancements and upgrades, install warehouse management software, consult the warehouse business, and assist in implementing projects as both a team member. You may also be required to provide basic software training, as well as miscellaneous warehouse-related support. To ensure success as an Application Support Developer, you should have advanced knowledge of Cadence WMS by Cadre preferably, other WMS solutions, or warehouse operations experience. This position requires excellent logical, analytical, and organizational skills, as well as high-level communication and project management skills. Collaboration with senior developers, other team members, and the business. You will be held accountable to comply with all defined business processes and the utilization of all technology platforms, as defined by FST.?Ultimately, a skilled Application Developer provides fast and effective support over the phone and in person. Time spent for assigned duties and responsibilities are estimated as follows: Working with Internal End-Users 85% Working with Outside Vendors/Contractors 15% Responsibilities: The primary responsibility is to manage incoming warehouse related ticket; evaluate, prioritize, resolve (with assistance from vendor if necessary), or escalate to a senior team member or vendor, and provide feedback to the user. Interacting with the business and team members in person, over the phone, via email, Teams messaging, via web conferencing and any other communication solutions required. Running SQL scripts to resolve issues and writing basic SQL SELECT statements. Installation and configuration of Cadre WMS software on PCs. Installation and configuration of RF scanners. The role will assist with delegated tasks from senior developers. The role will assist senior developer with upgrade, patches, and other application infrastructure tasks and technologies. The role will assist with project management tracking in Jira. The role may act as liaison between business and senior developer on some projects. You will be held accountable to comply with all defined business processes and the utilization of all technology platforms, as defined by FST.

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