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Salesforce and Business Applications Specialist

3 months ago

Westerville, United States Cayosoft Full time
Job DescriptionJob Description

Summary:
Cayosoft, Inc. is a globally independent, rapidly growing company that delivers exciting and innovative products that help organizations manage their Microsoft infrastructure with our Hybrid Technology. Headquartered in Columbus, OH, one of the fastest-growing technology hubs in the United States, we have a competitive product advantage and a great vision for the future.


As a Salesforce and Business Applications Specialist, you will manage and optimize our Salesforce environment and related business applications. You’ll work closely with colleagues, clients, and stakeholders to deliver exceptional service. This role requires a balance of technical skills and an understanding of business processes. The Salesforce and Business Applications Specialist will play a key role in ensuring that our business applications effectively support our operations.

Responsibilities:

  • Salesforce Administration: Manage and maintain the Salesforce environment. This includes creating and editing validation rules, approval processes, sharing, and flows to streamline business operations and improve data integrity.
  • Application Management: Oversee the operation of related business applications such as ZoomInfo and HubSpot and ensure they are integrated smoothly with our Salesforce environment.
  • Integrations Management: Build and maintain integrations between business applications.
  • Report and Dashboard Creation: Build custom reports and dashboards in Salesforce to provide valuable insights to the business. Work closely with various teams to understand their reporting needs.
  • Apex Development: Write basic Apex classes to extend Salesforce's functionality. Follow best practices for coding and testing.
  • User Support: Provide support to Salesforce users. This includes troubleshooting issues, providing training, and maintaining documentation.
  • Data Management: Oversee data quality and migrations to ensure the integrity of the Salesforce data.
  • Project Management: Lead or assist in Salesforce-related projects, ensuring they are completed on time and within scope.

Requirements:

  • 5+ years of proven experience as a Salesforce Administrator or similar role
  • In-depth knowledge of Salesforce validation rules, approval processes, and flows
  • Experience with integrating business applications
  • Basic understanding of Apex programming
  • Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel.

Desired Qualifications:

  • Exceptional customer service skills.
  • Strong problem-solving skills and attention to detail
  • Excellent verbal and written communication skills
  • Proven ability to work collaboratively with other departments: Demonstrated experience in working with cross-functional teams, understanding their needs, and delivering solutions.
  • Experience creating business intelligence reports
  • Certifications related to Salesforce, BI reporting, or similar are advantageous.

Additional Details:
Classification: Exempt
Reports to: Integrated Technology Services Manager
Travel: This position may involve occasional travel, 5-10%
Compensation: Commensurate with Experience