Customer Support Engineer

1 week ago

Raleigh, United States VAST Data Full time
Description

AST Data is looking for a Customer Support Engineer to join our growing team

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market." - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.

Summary

As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.

The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.

The Role

  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
  • Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
  • Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Support and guide VAST data account teams on account technical status and activities.
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
Requirements
  • Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
  • Ability to manage own time and case load with rapidly changing priorities
  • Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
  • Significant experience required in the areas of file systems and scale-out NAS Implementation
  • An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
  • Excellent business written and verbal communication and presentation skills.
  • An advantage to candidates that have hands-on lab and hardware management experience.
  • An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

  • Customer Support Analyst

    4 weeks ago

    Raleigh, United States IXL Learning Full time

    IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team for our IXL product. As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing...

  • Pre-Sales Support Engineer

    2 weeks ago

    Raleigh, North Carolina, United States Fortinet Full time

    Job Description: Pre-Sales Support EngineerWe are seeking a highly skilled Systems Engineer to collaborate closely with our sales representative in the SLED Market. This role involves providing technical support to the sales organization throughout the pre-sales, sales calls, and post-sales process.As a Pre-Sales Support Engineer, you will be responsible for...

  • Application Support Engineer

    1 week ago

    Raleigh, United States Sensus Full time

    Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides...

  • Customer Support Representative

    2 months ago

    Raleigh, United States SYNTEGON Full time

    Company DescriptionWe are ready to try something new. Are you? Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical, food and confectionary industries. Let's contribute together to ensure that people...

  • Customer Support Representative

    2 weeks ago

    Raleigh, United States SYNTEGON Full time

    Company DescriptionWe are ready to try something new. Are you? Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent andsustainable technologies for the pharmaceutical, food and confectionary industries. Let's contribute together to ensure that people...

  • Customer Support Representative

    3 weeks ago

    Raleigh, United States SYNTEGON Full time

    Company DescriptionWe are ready to try something new. Are you? Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent andsustainable technologies for the pharmaceutical, food and confectionary industries. Let's contribute together to ensure that people...

  • Customer Support Representative

    2 months ago

    raleigh, United States SYNTEGON Full time

    Job SummaryThe Customer Support Representative processes incoming customer quotes, order requests or questions by phone, fax, email.  Evaluate, quote, process, and expedite the requests and questions in a manner that ensures customer satisfaction while meeting company revenue and profit goals. Key ResponsibilitiesProcess customer questions or requests for...

  • Customer Support Representative

    3 weeks ago

    Raleigh, United States Syntegon Full time

    FirmenbeschreibungWe are ready to try something new. Are you?  Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent andsustainable technologies for the pharmaceutical, food and confectionary industries. Let's contribute together to ensure that people...

  • Customer Support Engineer

    4 weeks ago

    Raleigh, North Carolina, United States Reltio Full time

    About ReltioReltio is a pioneering company that believes data should fuel business success. Our AI-powered data unification and management capabilities enable organizations to transform siloed data from disparate sources into unified, trusted, and interoperable data.Our Data Cloud delivers interoperable data where and when it's needed, empowering data and...

  • Technical Support Engineering Manager

    5 months ago

    Raleigh, United States VAST Data Full time

    VAST Data is looking for a hands-on keyboard, player-coach, Technical Manager to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is...

  • Senior Techncial Support Engineer

    1 week ago

    Raleigh, United States BitSight Technologies Full time

    Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Built on over a decade of technological...

  • Senior Technical Support Engineer

    4 hours ago

    Raleigh, United States insightsoftware Full time

    insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed...

  • Senior Technical Support Engineer

    2 weeks ago

    Raleigh, United States insightsoftware Full time

    insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed...

  • Senior Engineering Support Specialist

    3 days ago

    Raleigh, North Carolina, United States Booth & Associates LLC Full time

    Job DescriptionWe are a leading consulting engineering firm, Booth & Associates LLC, specializing in providing comprehensive engineering, surveying, and project management services to the electric utility industry.Estimated Salary: $60,000 - $80,000 per yearAs an Engineering Technician I, you will play a crucial role in supporting our engineering team by...

  • Control System Engineers

    1 week ago

    Raleigh, North Carolina, United States Tradewinds Support Partners, LLC Full time

    We are looking for skilled control system engineers to join our team at Tradewinds Support Partners, LLC.The ideal candidate will have expertise in PLC programming, HVAC systems, and control panel assembly.Responsibilities include:Designing and implementing control systemsTroubleshooting and repairing control panelsCollaborating with other teams to ensure...

  • Mainframe Systems Support Engineer

    4 weeks ago

    Raleigh, North Carolina, United States Zolon Tech Solutions, Inc. Full time

    Job Title: Mainframe Systems Support EngineerAbout Zolon Tech Solutions, Inc.Zolon Tech Solutions, Inc. is seeking a skilled Mainframe Systems Support Engineer to join our team in Raleigh, NC.Salary Information:We offer a competitive salary of $120,000 per annum for this role, commensurate with experience.Job Description:As a Mainframe Systems Support...

  • Customer Support Analyst

    4 weeks ago

    Raleigh, United States IXL Learning Full time

    IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team for our IXL product. As a customer support representati Support Analyst, Technical Support, Analyst, Support, Customer, Technology, Education

  • Customer Support Analyst

    3 weeks ago

    Raleigh, United States IXL Learning Full time

    IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team for our IXL product. As a customer support representati Support Analyst, Technical Support, Analyst, Support, Customer, Technology, Education Learn More

  • Customer Support Associate

    2 weeks ago

    Raleigh, North Carolina, United States Biz Voice Boost Full time

    Job Title: Customer Support AssociateWe are seeking a friendly, efficient, and proactive customer support associate to join our team at Biz Voice Boost. The ideal candidate will be passionate about delivering excellent customer service and ensuring a positive experience for our customers.About the RoleThe customer support associate will handle inquiries,...

  • IT Support Escalation Engineer Leader

    4 days ago

    Raleigh, North Carolina, United States Surya Technologies, Inc. Full time

    About Surya Technologies, Inc.We are a provider of managed services focusing on IT service management, cloud infrastructure, and security. Our team is committed to delivering exceptional IT support and guidance to our clients. As a leader in the industry, we strive to maintain a secure, employee-centric, and technologically advanced environment for our...