We have other current jobs related to this field that you can find below
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Flagstaff, Arizona, United States Northern Arizona Healthcare Full timeOverview The Lead Patient Access Representative plays a crucial role in supporting the training of new personnel within the department, focusing on registration, scheduling, and financial activities for patients. Under the guidance of the Supervisor or Manager, this position also provides essential support during staffing shortages across all shifts,...
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Patient Access Representative
3 months ago
Flagstaff, United States Northern Arizona Healthcare Full timeOverview The Patient Access Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/pre-admit or admission process prior to discharge. S/he conducts an interview with the patient or authorized representative to secure...
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Lead Patient Access Representative
3 months ago
Flagstaff, United States Northern Arizona Healthcare Full timeOverview The Patient Access Lead may provide support and assistance for internal department training of new staff for all registration, scheduling, and patient financial activities under direction of Supervisor/Manager. Provides support during staff shortages for all shifts and serves as an active working member of the assigned department area. Acts...
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Lead Patient Access Representative
3 months ago
Flagstaff, United States Northern Arizona Healthcare Corporation Full timeJob DescriptionJob DescriptionOverviewThe Patient Access Lead may provide support and assistance for internal department training of new staff for all registration, scheduling, and patient financial activities under direction of Supervisor/Manager. Provides support during staff shortages for all shifts and serves as an active working member of the assigned...
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Patient Relations Representative
1 month ago
Flagstaff, United States North Country HealthCare AZ Full timeNorth Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an...
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Patient Service Representative
2 months ago
Flagstaff, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
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Patient Service Representative
2 months ago
Flagstaff, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
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Patient Relations Representative
4 weeks ago
Flagstaff, United States North Country HealthCare AZ Full timeNorth Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an...
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Patient Relations Representative
21 hours ago
Flagstaff, United States North Country HealthCare AZ Full timeNorth Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an...
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Patient Relations Representative
7 days ago
Flagstaff, United States North Country HealthCare AZ Full timeNorth Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an...
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Patient Relations Representative
2 weeks ago
Flagstaff, United States North Country HealthCare AZ Full timeNorth Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an...
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Patient Scheduling Representative
4 weeks ago
Flagstaff, United States Northern Arizona Healthcare Full timeOverview: The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/referrals. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to...
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Patient Services Representative
1 month ago
Flagstaff, United States Flagstaff Center Bone And Joint Full timeJob Type Full-timeDescriptionJOIN OUR AMAZING PATIENT SERVICE TEAM - WE ARE A GROWING PRACTICE Job Type: Full-time (or will consider part-time for a 2-yr commitment) Monday - Friday, 7:55 a.m. - 5 p.m. * early/late days are availableSTARTING Pay: $17.60 - $22 per hour DOEWe are looking for a phone PSR who has leadership qualities and long-term leadership...
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Patient Services Representative
3 weeks ago
Flagstaff, United States Flagstaff Center Bone And Joint Full timeJob Type Full-timeDescriptionJOIN OUR AMAZING PATIENT SERVICE TEAM - WE ARE A GROWING PRACTICE Job Type: Full-time (or will consider part-time for a 2-yr commitment) Monday - Friday, 7:55 a.m. - 5 p.m. * early/late days are availableSTARTING Pay: $17.60 - $22 per hour DOEWe are looking for a phone PSR who has leadership qualities and long-term leadership...
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Patient Services Representative
4 weeks ago
Flagstaff, United States Flagstaff Center Bone And Joint Full timeJob Type Full-time Description JOIN OUR AMAZING PATIENT SERVICE TEAM - WE ARE A GROWING PRACTICE Job Type: Full-time (or will consider part-time for a 2-yr commitment) Monday - Friday, 7:55 a.m. - 5 p.m. * early/late days are available STARTING Pay: $17.60 - $22 per hour DOE We are looking for a phone PSR who has leadership qualities and long-term...
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Patient Services Representative
3 weeks ago
Flagstaff, United States Flagstaff Center Bone And Joint Full timeJob Type Full-time Description JOIN OUR AMAZING PATIENT SERVICE TEAM - WE ARE A GROWING PRACTICE Job Type: Full-time (or will consider part-time for a 2-yr commitment) Monday - Friday, 7:55 a.m. - 5 p.m. * early/late days are available STARTING Pay: $17.60 - $22 per hour DOE We are looking for a phone PSR who has leadership qualities and long-term...
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Access Control and Camera Technician
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Flagstaff, United States Executech Full timeJob DescriptionJob DescriptionPosition Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the...
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Patient Services Coordinator
1 month ago
Flagstaff, United States Arizona Oncology Associates Full timeOverview: Facing cancer takes great strength and courage. It also takes an exceptional team of Patient Services Coordinators working alongside clinical and administrative staff and being a part of our patient's experience in our clinics.If you like being the first and last friendly face our patients see in the clinic, we want you to join our team.About Us:...
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Patient Relations Specialist
1 month ago
Flagstaff, United States Northern Arizona Healthcare Corporation Full timeJob DescriptionJob DescriptionOverviewThe Patient Relations (PR) Specialist serves as a central resource and administrative liaison for significant customer concerns at all NAH (inpatient/outpatient) facilities. The PR Specialist provides support, guidance and direction to patients, visitors, physicians and hospital staff for both proactive and reactive...
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Patient Services Coordinator
2 months ago
Flagstaff, United States Arizona Oncology Associates Full timeOverview: Facing cancer takes great strength and courage. It also takes an exceptional team of Patient Services Coordinators working alongside clinical and administrative staff and being a part of our patients experience in our clinics. If you like being the first and last friendly face our patients see in the clinic, we want you to join our team. About Us:...
Patient Access Representative
2 months ago
Overview
The Patient Access Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/pre-admit or admission process prior to discharge. S/he conducts an interview with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other registration/scheduling activities in the encounter.
Responsibilities
Patient Registration and Scheduling* Demonstrates ability to navigate web-based products or system applications required for registration or scheduling.
- Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned diagnostic procedures.
- Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting diagnostic medical services.
- Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.
- Provides explanation of legal forms and secures signature of patient/authorized party as required for services.
- Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.
Insurance Verification* Accurate identification and selection of insurance carrier in the patient medical record for specified dates of medical services.
- Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements.
- Performs required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented.
- Demonstrates basic knowledge of CPT and ICD10 diagnosis coding documentation as required for medical services.
Financial Counseling* Demonstrates basic knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers.
- Educates the patient on insurance eligibility, coverage, and availability of medical financial assistance program(s).
- Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps.
Revenue Cycle Support* Performs PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handles department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments.
- Acts as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance.
Compliance/Safety* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
- Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
- If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
- Completes all company mandatory modules and required job-specific training in the specified time frame.
Qualifications
EducationHigh School Diploma or GED- Required
Medical Terminology Coursework- Preferred
Certification & Licensures
Experience1 year in a customer service role- Required
Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred
2 years experience in a medical facility, health insurance, or related medical field- Preferred
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
