Current jobs related to Sr. Consultant, Quality Assurance - Richmond - CarMax

  • Patient Safety

    4 months ago

    Richmond, United States VCU Health Full time

    The Patient Safety & Quality Consultant Sr. is a thought partner with VCUHS executive, physician, nursing and ancillary leaders in strategic planning and implementation of data-driven initiatives to achieve clinical excellence at the system, service line and care site level. The role serves as a coach, facilitator, or advisor as appropriate for the needs of...

  • Quality Assurance Engineer II

    5 days ago

    Richmond, Virginia, United States Amazon Full time

    {"title": "Quality Assurance Engineer II", "description": "Job SummaryWe are seeking a highly skilled Quality Assurance Engineer II to join our team at Amazon. As a Quality Assurance Engineer II, you will be responsible for leading the testing of large-scale systems, creating test plans, and driving continuous improvements to our quality assurance...

  • Sr. Manager, Quality Assurance

    1 week ago

    Richmond, United States Abbott Laboratories Full time

    Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.Working at AbbottAt Abbott, you can do work that matters, grow, and...

  • Sr. Manager, Quality Assurance

    3 weeks ago

    Richmond, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.Abbott...

  • Quality Assurance Manager

    3 days ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for leading our quality assurance team, managing food safety and quality programs, and laboratory activities.Key ResponsibilitiesDevelop and implement quality assurance programs to...

  • Quality Assurance Manager

    2 days ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for leading our quality assurance team, managing food safety and quality programs, and laboratory activities.Key ResponsibilitiesDevelop and implement quality assurance programs to...

  • Quality Assurance Manager

    3 days ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for leading our quality assurance team, managing food safety and quality programs, and laboratory activities.Key ResponsibilitiesDevelop and implement quality assurance programs to...

  • Quality Assurance Manager

    3 days ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for leading our quality assurance team, managing food safety and quality programs, and laboratory activities.Key ResponsibilitiesDevelop and implement quality assurance programs to...

  • Quality Assurance Manager

    1 day ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for leading our quality assurance team, managing food safety and quality programs, and laboratory activities.Key ResponsibilitiesDevelop and implement quality assurance programs to...

  • Quality Assurance Manager

    3 days ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for leading our quality assurance team, managing food safety and quality programs, and laboratory activities.Key ResponsibilitiesDevelop and implement quality assurance programs to...

  • Quality Assurance Manager

    3 days ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for leading our quality assurance team, managing food safety and quality programs, and laboratory activities.Key ResponsibilitiesDevelop and implement quality assurance programs to...

  • Quality Assurance Manager

    3 days ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for leading our quality assurance team, managing food safety and quality programs, and laboratory activities.Key ResponsibilitiesDevelop and implement quality assurance programs to...

  • Quality Assurance Manager

    1 day ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for leading our quality assurance team, managing food safety and quality programs, and laboratory activities.Key ResponsibilitiesDevelop and implement quality assurance programs to...

  • Quality Assurance Manager

    2 days ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for leading our quality assurance team, managing food safety and quality programs, and laboratory activities.Key ResponsibilitiesDevelop and implement quality assurance programs to...

  • Quality Assurance Manager

    5 days ago

    Richmond, Virginia, United States UFM Full time

    Job SummaryUtah Flour Milling (UFM) is seeking a highly skilled and experienced Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for providing leadership and direction to our quality assurance team, ensuring that our products meet the highest standards of quality and safety.Key ResponsibilitiesDevelop...

  • Quality Assurance Manager

    2 weeks ago

    Richmond, Virginia, United States DSJ Global Full time

    Job Summary:DSJ Global is seeking a highly skilled Quality Assurance Supervisor to join their team. As a Quality Assurance Supervisor, you will be responsible for ensuring the quality management system (QMS) and processes meet regulatory requirements and company standards.Key Responsibilities:Implement and maintain quality control protocols and procedures...

  • Quality Assurance Specialist

    1 day ago

    Richmond, Virginia, United States InterSources Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at InterSources Inc. As a key member of our team, you will be responsible for ensuring the quality and reliability of our software applications.Key ResponsibilitiesCollaborate with cross-functional teams to identify and prioritize quality assurance needsDevelop and...

  • Quality Assurance Manager

    5 days ago

    Richmond, Virginia, United States UFM Full time

    Job SummaryWe are seeking a highly skilled and experienced Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for providing leadership and direction to our quality assurance team, ensuring that our products meet the highest standards of quality and safety.Key...

  • Quality Assurance Manager

    5 days ago

    Richmond, Utah, United States UFM Full time

    Job SummaryWe are seeking a highly skilled and experienced Quality Assurance Manager to join our team at Utah Flour Milling (UFM). As a key member of our organization, you will be responsible for providing leadership and direction to our quality assurance team, ensuring that our products meet the highest standards of quality and safety.Key...

  • Quality Assurance Specialist

    4 days ago

    Richmond, Virginia, United States InterSources Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at InterSources Inc. As a key member of our team, you will be responsible for ensuring the quality and reliability of our software applications.Key ResponsibilitiesCollaborate with cross-functional teams to identify and prioritize quality assurance needsDevelop and...

Sr. Consultant, Quality Assurance

4 months ago

Richmond, United States CarMax Full time

7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be

Job Title

Senior Consultant, Quality Assurance - CEC

Location: Richmond, West Creek

Additional Locations: GA – Atlanta – Norcross | KS – Kansas City – Olathe | AZ – Phoenix – Tempe

About this job

CarMax is investing heavily in the development of our customer experience centers (CECs) to create new iconic experiences for our customers. We need great leaders to help accelerate this development

This position will join CEC Operations, specifically the Quality Assurance team within Operations. The team is responsible for monitoring of interactions between CEC associates and customers, while providing insight into how our call center associates are completing work and highlighting both opportunities and wins. We work as a collaborative team, set a high bar, and hold ourselves accountable to driving great results for our business.

This work will fundamentally transform the future of CarMax, and we are looking for star players to help us drive results.

Purpose of the role

The Senior Consultant, Quality Assurance - CEC will impact all aspects of our CECs. You will become a subject matter expert that can provide clear guidance and insights about how our associates are executing against expectations. In this role you will be tasked with designing and executing research to investigate specific areas of interest or hypotheses. Using your knowledge and leveraging the relationships you build with partner teams; you will influence how we drive associate behaviors to create an iconic experience for our customer and drive business outcomes. Along the way, you will have the opportunity to engage and support leaders in Operations, Product, and the CEC as the go-to resource on associate expectations and execution.

What you will do – Essential Responsibilities

Become a subject matter expert on associate execution

Develop and maintain expertise in associate expectations, behaviors, and the work/process flow of specific CEC work area(s) through direct observations and collaboration. Develop an in-depth understanding of how associates are using the tools and systems available to them to meet performance goals. Leverage existing tools to understand differences in associate execution between top and bottom performers and different teams. Facilitate call calibration sessions amongst the Quality Assurance and management teams to keep behavioral expectations and scorecards up to date.

Research and Analysis

Design and execute qualitative research approaches to investigate key questions and hypotheses about associate behaviors utilizing available tools (e.g. Genesys, CallMiner, Salesforce). Develop partnerships with other strategy and analytics teams to identify appropriate research criteria. Synthesize findings into clear actionable insights. Identify behaviors most aligned with key operational metrics.

Communication and Consultation

Translate research findings into compelling recommendations to CEC Leadership to drive changes to associate execution/guidance. Contribute to leadership forums by sharing value-added insights about associate behaviors. Collaborate with business partners to assess associate impact of upcoming process changes. Proactively identify opportunities and work collaboratively to develop solutions.

Qualifications and Requirements

  • 3+ years experiencein contact center operations, quality assurance, or research design.

  • Experience designing or leading qualitative research efforts preferred.

  • Demonstrated capability to convert objectives into actionable tasks, timelines and plans.

  • Comfortable working across multiple technologies or call center systems.

  • Strong written and verbal communication skills.

  • Ability to condense detailed research findings into clear and actionable recommendations.

  • Demonstrated ability to build and grow partnerships across functional areas.

  • Displays strategic thinking to anticipate downstream impacts of proposed changes.

  • A passion for creating actionable insights from ambiguous problems/concerns.

  • Bilingual in Spanish/English a plus

  • Must live within a 60-minute commute to the nearest CEC

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.