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Technical Representative II

3 months ago

Salina, United States BERGKAMP INCORPORATED Full time

Bergkamp’s purpose is to make people’s lives better by making roads better. We do that by producing quality pavement preservation equipment and products that allow our customers to maintain the world’s roads. Quality equipment requires quality people to build it, sell it and support it. If you have a passion to succeed and be part of a quality team, we encourage you to apply to join us in making lives better by making roads better.

We believe that a team of people who are humble, hungry and smart will deliver superior performance over the sum total of talented individuals; therefore, we are committed to achieving our mission through teamwork while honoring our core values.

Job Purpose: Responsible for maintaining a professional and satisfied relationship with customers by providing product and service troubleshooting while educating about the features and benefits of their purchase.

Essential Functions

1. Troubleshoot, diagnose, and repair customer equipment as necessary in a shop or field environment.

2. Instruct customers and/or employees on Bergkamp equipment and machines, as well as machine maintenance and repair.

3. Responsible for leading and performing equipment start-ups and provide training to crews and fleet services.

4. Assist engineers and product managers with design issues, provide feedback from field.

5. Assist sales team and product managers with customer questions.

6. Perform service and maintenance and repair problematic issues with machines in a shop or field environment

7. Provide customer service and relations with focus on operation, maintenance and repair of equipment.

8. Complete final inspection of equipment once production is complete.

9. Maintains safe and clean working environment by complying with procedures, rules and regulations. Secures tools, materials and equipment at end of day.

10. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

11. Contributes to team effort by actively participating in team meetings.

Additional Responsibilities

1. Intermediate knowledge of ERP Service Module to include: initiating RMA’s, initiating service orders, and reviewing transactions.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent, plus three to five years automotive mechanical, welding, electrical or other related experience generally required.

2. Excellent written and verbal communication skills, with the ability to clearly communicate detailed information to customers, coworkers and management.

3. Overnight domestic and international travel, including weekends required at least sixty-five (65) percent of the time.

4. Excellent customer service skills with the ability to interact in a positive and professional manner to develop and maintain strong working relationships with customers, coworkers and management.

5. Ability to read and interpret documents such as invoices, procedure manuals, blueprints, and job instructions.

6. Ability to write technical reports and documents.

7. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as proportions and percentages.

8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

9. Ability to manage time effectively and prioritize tasks to meet deadlines.

10. Strong attention to detail and organizational skills.

11. Ability to use common mechanic tools such as electric and air tools as well as ability to operate a forklift.

12. Knowledge of electrical and mechanical capabilities.

13. Ability to operate computer and computer software, to include Microsoft Office products and ERP system.

14. Ability to maintain confidentiality.

Physical Demands and Work Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, bend, kneel, climb stairs and walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job

include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

2. The work environment is usually an outdoor setting with frequent exposure to outside elements. The noise level in the work environment is frequently high. This position requires constant travel, which will involve exposure to extreme weather elements.