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Operations Supervisor Diesel Mechanics Leader

1 month ago

Salina, Kansas, United States Ryder System Full time
Job Title: Operations Supervisor Diesel Mechanics

The Operations Supervisor Diesel Mechanics is responsible for assisting the Operations Manager I and II and/or Sr. Operations Manager I and II in managing the operations and personnel for a shift of a particular location.

Key Responsibilities:
  • Responsible for workflow management, including work analysis, planning, and scheduling, as well as productivity tracking and optimization.
  • Ensures all warranty policies and procedures are executed.
  • Responsible for triage of unscheduled customer drive-ins and for communicating with customers and assigning work to technicians as appropriate.
  • Conducts yard checks to ensure proper work scheduling and prioritization.
  • Provides management, training, and development of all personnel assigned.
  • Responsible for performance management of all assigned personnel.
  • Responsible for customer relationship management, including issue resolutions, customer satisfaction, and retention, as well as ensuring vehicle uptime.
  • Directs direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility.
  • Evaluates needs and makes recommendations for shop tooling and equipment requirements.
  • Assists in the management and oversight of vehicle specifications and vehicle in-service/out-service process.
  • Responsible for parts inventory management, policies, and procedures.
  • Responsible for quality inspections of PM and repairs, as well as performing in-process reviews of non-PM work.
  • Performs breakdown root cause analysis, implements corrective actions locally, and when necessary, communicates issues to Technical Assistance Center.
  • Ensures cleanliness and quality of repair for all maintained vehicles.
  • Works with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon breakdown, rework, and running cost trends.
  • Maintains control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
  • Assists in the development and ensures implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
  • Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
  • Ensures employee compliance with safety and EPA regulations and requirements.
  • Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction.
  • Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives.
  • Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
  • Responsible for payroll, purchase order approval, as warranted, and invoice reconciliation, and fuel reconciliation.
  • Responsible for the customer bill-back process to include identification, review, and approval of bill-back opportunities.
  • Ensures proper documentation and explanation/reporting of re-billable activity.
  • Ensures data integrity in the Shop Management Online system.
Requirements:
  • H.S. diploma/GED required.
  • Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
  • Demonstrated success in a Ryder role may be substituted for this requirement.
  • Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
  • Demonstrated success in a Ryder role may be substituted for this requirement.
  • Maintenance and technical experience in a shop environment required.
  • Supervisory experience preferred.
  • Experience with a Shop Management System preferred.
  • Microsoft Office intermediate preferred.
Benefits:

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.