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Business Analyst Expert or Senior
3 months ago
Job Description:
The Office of Children and Family Services is seeking a 2 Business Analysts for a long-term engagement. A Senior level and Expert. The ideal candidate will have extensive experience in business process definition, change management, and user training within the health and human services sector. This role requires a deep understanding of child welfare programs, relational databases, and compliance with New York State and Federal regulations.
Senior Level- 5 years experience needed (19-month commitment)
Expert Level- 7 years experience needed. (18-month commitment)
Target Start Date: 9/10/2024
This position will support the Regional Office in the monitoring of the voluntary agencies case management/case planning responsibilities including compliance with OCFS child safety and CPS monitoring requirements.
Primary duties:
Primary duties will include collecting, analyzing, and documenting the required data, information and goals and transferring the same to the senior analyst team. The candidate will review business process and requirements of voluntary agencies, elicit requirements from them using interviews, surveys, site visits, and business process descriptions. Communicate and collaborate with OCFS staff, local social services district staff (the Administration for Children's Services) and voluntary agency staff to analyze information needs and ensure recommended solutions are implemented. Provide on-site monitoring to New York City Administration for Children Services (ACS) and Voluntary Child Care agencies located in the NYC region to address casework quality and quantitative standards in addition to review and analyses of Family Assessment and Service Plans quality and timeliness. Review data collection and analysis in Data Warehouse to assess the impact of policies and procedures and provide for greater adherence to the principles of the federal standard. Identify barriers to achieving the required standards for Districts and Agencies. Attend stakeholder and implementation meetings and present to OCFS Leadership. Following assessment of NYC overall casework contact data, and coding, will propose solutions, strategies, and best practices to OCFS leadership that are aligned with organizational goals. Provide technical assistance and guidance to Junior and Senior Business Analysts. Formulate and design SQL queries to obtain raw data and create adhoc reports. Any other duties deemed necessary by the Regional Office, that impact permanency for youth.
Review data reports from Datawarehouse to focus misidentifying documentation, also known as Multiple person identifiers (MPIDS) which may impact casework contact. Support Local Districts and Voluntary Agencies to ensure that the casework contacts are properly identified and remediate MPIDS.
• Ensuring all support activities are executed on schedule, including but not limited to distribution of materials for meetings, coordinate meeting activities as needed, distribute team communications, collect status reports, and develop or distribute team communications.
• Working with OCFS management, Program Leads, and Business Analysis team on different aspects of the project life cycle to ensure requirements are defined accurately, reports meet the defined requirements, and they are distributed and reported efficiently and accurately.
• Ensuring users receive appropriate support for related recommendations, fixes and enhancements and existing documentation is updated accurately.
• Generate report of findings to OCFS, Program Leads, and Business Analysis team.
• Support how stakeholders view the team as proactive and responsive to their agency needs.
• Performing business analysis documentation and research, working with key users in the continual improvement of business processes within their functional areas.
• Collaborate with Business Analyst Team to discuss assessment of business processes and approaches are streamlined and aligned with OCFS' goal. Identify overall areas of improvements, layout action plans i.e technological, training needs. Report to OCFS leadership.
Travel:
Visits maybe requested within the five boroughs of NYC to the voluntary agencies. Travel may also be required to agencies located in Westchester County and for meetings to OCFS Home Office in Rensselaer, NY.
Requested Qualifications:
- 5-7 years of experience in writing business process definitions, business rules, and business process decompositions, including extracting business rules from existing computer applications and systems.
- 5-7 years of experience in change management planning and implementing change, including analyzing business processes for efficiency and compliance with New York State and/or Federal regulations.
- 5-7 years of experience working directly with users in a human services arena, providing training or technical assistance in a classroom or work environment.
- 5-7 years of experience working in a Health and Human Services based system.
- 5-7 years of experience analyzing applications that use relational databases such as Oracle and application tools such as COGNOS.
- 5-7 years of experience using Microsoft Suite and ability to manipulate software such as Excel, Access, and Project to manipulate data.
- 5-7 years of experience with child welfare programs.
- 5-7 years of experience interpreting State and Federal laws and regulations governing health and human services programs.
