Service Desk Analyst

3 days ago

Durham, United States Indigo IT Full time

Service Desk Analyst Durham, NC- Hybrid (combination of on-site and remote) SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. Recognized on the 2020 & 2021 Inc. 5000 list of America’s fastest growing companies, we are always looking to hire top talent in the field - come join us today The Service Desk team operates as the first POC for customer end-users respond to and manage all calls related to technical issues, incidents, and how-to requests. The Service Desk Analyst shall be responsible for fulfilling user requests, resolving service failures, performing routine operational tasks, performing administrative tasks (including Microsoft (MS) Windows, MS 365, Active Directory, and security management), and addressing and fixing problems and incidents to ensure a high level of efficiency and support. The Service Desk Analyst shall follow standard ITSM processes and industry best practices for optimal and efficient customer service. JOB RESPONSIBILITIES: Provide Tier 1 service desk support for moderately complex technical issues, how-to requests, and incidents. Troubleshoot and assist clients using an incident reporting system via telephone, email and online chat. Fulfill routine end-user requests, resolve service failures, perform routine operational maintenance, perform administrative tasks, and address/fixe routine or low complexity problems and incidents. Strive for first-call resolution; if beyond the capabilities of the service desk, escalate the help desk ticket to the appropriate Tier 2 or Tier 3 work center for resolution. Ensure proper day-to-day operation of technology applications and equipment by identifying, researching, and resolving technical problems. Utilize ServiceNow for issue and request tracking, ensuring all user requests for assistance are documented with an appropriate ticket, and all tickets requiring follow-up work and/or calls receive appropriate attention within designated SLAs. Interact with asset management, network services, software systems engineering, applications development and printer maintenance services to identify, correct and restore technical problems. JOB REQUIREMENTS: Microsoft Office Specialist: Associate certification (REQUIRED, or must be obtained within 30 days of employment) 2+ years of experience providing end-user help desk or technical support in a corporate environment 2+ years experience supporting Windows 10, Microsoft Office Suite (Office 365) and Active Directory Experience troubleshooting computer hardware issues (laptops, desktops, tablets/iphones, printers, monitors, etc) Experience supporting audio/video and video teleconferencing equipment and applications Previous experience using a ticketing system, experience with ServiceNow is desired Time management/organizational skills with the ability to coordinate, prioritize and escalate multiple help desk tickets Excellent communication skills, orally and in writing, with the ability to effectively communicate with end-users, outside vendors, management and peers At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry. Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.

  • Help Desk Analyst

    1 week ago

    Durham, North Carolina, United States Tuknik Government Services Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled Help Desk Analyst to join our team at Tuknik Government Services. As a Help Desk Analyst, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and documenting all interactions and incidents.Key Responsibilities:Provide technical...

  • Service Desk Support Specialist

    1 week ago

    Durham, North Carolina, United States Indigo IT Full time

    Job SummaryIndigo IT is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our customers, resolving technical issues, and ensuring a high level of efficiency and support.Key ResponsibilitiesProvide Tier 1 service desk support for moderately complex...

  • Service Operations Center Analyst

    2 weeks ago

    Durham, North Carolina, United States Duke Health Full time

    Job DescriptionJob Title: Service Operations Center AnalystJob Summary:The Service Operations Center (SOC) Analyst is a critical role within Duke Health Technology Solutions, responsible for providing exceptional technical support to the Duke Health community. This position requires a unique blend of technical expertise, excellent communication skills, and a...

  • Service Desk Manager

    6 hours ago

    Durham, North Carolina, United States American Addiction Centers Full time

    Service Desk Lead Job DescriptionJob Summary: We are seeking a highly skilled Service Desk Lead to oversee the daily operations of our service desk team. The successful candidate will provide supervision and direction to service desk staff, ensuring excellent customer service and technical support to our users.Key Responsibilities:Supervise and direct...

  • Service Desk Lead

    15 hours ago

    Durham, United States AAC Inc Full time

    Provides daily supervision and direction to service desk staff who are responsible for phone, email and in-person service desk support in the areas of standard desktop applications, troubleshooting hardware/software, workstation builds, printer problems, network, and systems support. Oversees the service desk operations, systems, tools, policies, procedures,...

  • Service Desk Lead

    3 days ago

    Durham, United States AAC Inc. Full time

    Responsibilities:Provides daily supervision and direction to service desk staff who are responsible for phone, email and in-person service desk support in the areas of standard desktop applications, troubleshooting hardware/software, workstation builds, printer problems, network, and systems support. Oversees the service desk operations, systems, tools,...

  • Service Desk Lead

    1 day ago

    Durham, United States American Addiction Centers Full time

    Job Description Provides daily supervision and direction to service desk staff who are responsible for phone, email and in-person service desk support in the areas of standard desktop applications, troubleshooting hardware/software, workstation builds, printer problems, network, and systems support. Oversees the service desk operations, systems, tools,...

  • Service Desk Lead

    24 hours ago

    Durham, United States AAC Inc. Full time

    Responsibilities:Provides daily supervision and direction to service desk staff who are responsible for phone, email and in-person service desk support in the areas of standard desktop applications, troubleshooting hardware/software, workstation builds, printer problems, network, and systems support. Oversees the service desk operations, systems, tools,...

  • Service Desk Lead

    22 hours ago

    Durham, United States AAC Full time

    Responsibilities: Provides daily supervision and direction to service desk staff who are responsible for phone, email and in-person service desk support in the areas of standard desktop applications, troubleshooting hardware/software, workstation builds, printer problems, network, and systems support. Oversees the service desk operations, systems, tools,...

  • MSP Service Desk Manager

    2 weeks ago

    Durham, North Carolina, United States TeamLogic IT, Durham, NC Full time

    Job OverviewAs the MSP Service Desk Manager at TeamLogic IT, Durham, NC, you will oversee daily service desk operations in a Managed Service Provider (MSP) environment. Your primary goal is to ensure timely resolution of client issues, maintain service levels, and drive improvements.Key ResponsibilitiesTeam Leadership: Lead and mentor service desk...

  • Service Desk Lead

    1 day ago

    Durham, United States Computer Technologies Consultants Full time

    Computer Technologies Consultants (CTC) is seeking a Service Desk Lead to support our clients' team in Durham, NC. This is a full time, onsite position supporting the National Institutes of Health (NIH). With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting...

  • Service Desk Lead

    3 days ago

    Durham, North Carolina, United States CTC Full time

    Job DescriptionComputer Technologies Consultants (CTC) is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. We are seeking a Service Desk Lead to support our clients team in Durham, NC. This is a full-time,...

  • Service Desk Specialist

    4 weeks ago

    Durham, United States Bee Talent Solutions Full time

    Job DescriptionJob DescriptionThe Service Desk Administrator I coordinates, diagnoses, and troubleshoots internal employee issues with technology. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access....

  • Duke Health Service Operations Center Analyst

    2 weeks ago

    Durham, North Carolina, United States Duke Health Full time

    About Duke Health Technology SolutionsDuke Health Technology Solutions is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. Our team is passionate about harnessing the power of innovative technologies to revolutionize the future of healthcare.Job DescriptionThe Service Operations...

  • Front Desk Supervisor

    6 days ago

    Durham, North Carolina, United States 21c Museum Hotels Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and leading a team of front desk agents.Key...

  • Front Desk Supervisor

    3 weeks ago

    Durham, United States Accor North America Full time

    Title: Front Desk Supervisor - Durham Reports To: Front Office Manager/ Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operatin Front Desk, Supervisor, Operations, Reservations, Customer Service, Office Manager

  • Front Desk Supervisor

    1 day ago

    Durham, North Carolina, United States Ennismore Full time

    Job Title: Front Desk SupervisorAbout the Role:We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer service.Key...

  • Front Desk Supervisor

    7 days ago

    Durham, North Carolina, United States AccorHotel Full time

    Job Title: Front Desk SupervisorAt 21c Museum Hotels, we're looking for a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage front desk and valet operations, ensuring efficient and...

  • Front Desk Representative

    5 days ago

    Durham, North Carolina, United States Summit Hospitality Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Incorporated. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling daily operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide customer service to...

  • Front Desk Representative

    2 weeks ago

    Durham, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryThe Front Desk Agent for Summit Hospitality Group is responsible for delivering exceptional guest experiences while managing daily hotel operations.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and concerns in a timely and professional manner.Process guest arrivals and departures, ensuring accurate and...