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IT Support Technician I

3 months ago

Houston, United States Core Laboratories Full time
IT Support Technician I

SUMMARY

Provide in-house and remote support to end users on a variety of issues. Identifies, researches, and resolves system problems. Ensures that the service level of agreement is up to standard and performs a variety of complicated tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide PC hardware and software support.
  • Extensive knowledge in current Windows OS and Office applications.
  • Works with end-users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues.
  • Install, administer, and troubleshoot computer hardware, software, and peripherals on site and remotely.
  • Identify opportunities that can improve quick deployment of systems.
  • Maintains call logs and solutions in Help Desk database.
  • Uses a variety of advanced tools to support remote locations in the US and Latin America.
  • Provide quality customer care in a fast and efficient manner.
  • May occasionally works outside the normal business hours.
QUALIFICATION REQUIREMENTS
  • Must have a minimum of 2 years of College
  • 1 year hands-on experience as a Support Technician
  • Systems analyst and multi-platform applications

LANGUAGE SKILLS

Excellent English oral and written communications skills. Bilingual English/Spanish preferred but not required.

MATHEMATICAL SKILLS

Strong analytical and problem solving skills.

REASONING ABILITY

Ability to troubleshoot with limited information and instructions. Ability to deal with problems involving a few concrete variables in a non-standard and dynamic situations.

CERTIFICATES, LICENSES, REGISTRATIONS

A+ certification and Network + certification preferred.

Core Laboratories, including all of its affiliated and related entities, is an equal opportunity employer and is committed to creating an inclusive environment for everyone. Employment decisions are made regardless of characteristics including, but not limited to, race, color, sex, sexual orientation, gender identity, national origin, age, disability, religion, genetic information, protected veteran or uniformed service member status, and any other characteristic protected under applicable law.