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Assistant Credit Department Manager

2 months ago

Little Rock, United States Replacement Parts Full time

The Assistant Credit Manager is responsible for assisting the Credit Manager in overseeing and supervising the daily operations of the credit department. The candidate is charged with protecting the Company’s capital investment in accounts receivable by insuring accurate and timely collection of accounts receivable and notes receivable for the Company.  This position is also responsible for insuring quality service delivery to customers in response to inquiries about accounts, and the timely processing and mailing of monthly statements to all customers. Check us out at btbautoparts.com and apply today 

Today, Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff, wholesale auto parts and automotive paint store locations, and our warehouse division, Parts Warehouse Inc. (PWI). We employ over 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business and proud to be part of the "Bumper to Bumper Auto Parts" family.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Supervise Accounts Receivable Department staff
  • Monitor and protect Company’s capital investment in account receivables
  • Evaluate customer credit risk by gathering and analyzing credit report information to determine if credit will be extended and amount
  • Deal directly with high exposure customers, work out collection processes as needed to save volume and retain business.
  • Research and solve payment discrepancies
  • Monitor account receivables daily to ensure accuracy
  • Make adjustments to accounts as needed
  • Monitor accounts to insure accuracy in authorization of credit limits on accounts
  • Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices and policies
  • Assign and monitor work assignments
  • Demonstrate outstanding customer service.
  • Perform other incidental and related duties as required or assigned.

Our Benefits (all benefits are based on eligibility and subject to change)

  • 401(k) employer matching
  • Company Paid Vacation, Holidays, and Sick Days
  • Medical, Dental, and Vision
  • Company Paid Basic Life Insurance & Long Term Disability
  • Short Term Disability
  • Flexible Spending Accounts
  • Additional Supplemental Life Insurance
  • Accident Insurance
  • Hospital Indemnity
  • Employee Assistance Program
  • Employee Purchase Discounts
  • Scholarship Program
  • Earning Incentives and Bonuses

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Managing People - Takes responsibility for subordinates' activities; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); improves processes, products and services.
  • Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance.
  • Collection Skills – understands, exhibits, and trains in best collection techniques.  Direct Collection Activity - Responsible for coordinating and/or deals directly with significant high exposure accounts to ensure customer retention and low credit loss.
  • Communications - Exhibits good listening and comprehension.
  • Cooperation - Establishes and maintains effective relations; exhibits tact and consideration.
  • Conflict Resolution - Uses negotiation skills to resolve conflicts with customers and employees.
  • Managing Customer Focus - Promotes customer focus.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations.
  • Consultative Selling - Builds rapport and establishes trust; presents solutions that meet customer objectives.
  • Performance Coaching - Sets goals and objectives; gives performance feedback; motivates for increased results.
  • Team Leadership - Fosters team cooperation; defines team roles and responsibilities; ensures progress toward goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B.A.) or equivalent from college or university; four years related experience and/or training; or equivalent combination of education and experience and two years management experience.

Language Skills

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge, knowledge of the Microsoft Office suite of products and 10 key typing experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing.  Equal Opportunity Employer.   Replacement Parts, Inc. is a drug-free workplace. 

*This is a Safety Sensitive position as a result of dealing with confidential financial information.