Help Desk Support Specialist
1 week ago
Sanapptx is seeking a Level 1 - Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks, workstations, and more.
You will play a critical role in managing IT service requests, troubleshooting, and supporting end-users to resolve technical issues. As a key member of our infrastructure team, you will work collaboratively with other team members to complete global projects and escalate more complex issues to senior engineers when necessary. This is an on-site position requiring hands-on support and troubleshooting.
Essential Duties and Responsibilities:
- Manage and resolve IT service requests across the full infrastructure stack (servers, backups, networks, workstations, etc.).
- Use a centralized ticketing system to document and manage service requests efficiently.
- Troubleshoot and diagnose issues in a timely manner, providing end-user training when necessary.
- Collaborate with team members to address issues and contribute to global IT projects.
- Document processes, solutions, and procedures for use by other team members.
- Escalate service requests that require upper-level engineer support.
Preferred Technical Knowledge (Not all is required):
- Microsoft 365 Suite and Office365 management
- Basic networking concepts
- Operating system installation and maintenance
- Computer and cloud hardware components
- Cybersecurity best practices
- Data backup methods and recovery procedures
- Monitoring and tracking tools
- VMware
- vSphere
- MDM
- Veeam
- Zendesk
- Cisco Meraki
Job Requirements:
- Understanding of IP addressing, DNS, DHCP, and basic router/switch configurations.
- Experience with Microsoft 365 user and account management, including troubleshooting email and application issues.
- Understanding of computer hardware, peripheral devices (printers, scanners), and network devices (modems, routers).
- Ability to diagnose and resolve basic technical issues related to desktops, laptops, servers, and networking.
- Awareness of basic security practices, such as password management, antivirus usage, and malware prevention.
- Knowledge of basic data backup methods and recovery procedures.
- Ability to think critically and logically when troubleshooting technical issues.
- A strong desire to develop and expand technical skills and grow within the company.
-
Help Desk Specialist
1 week ago
Plano, Texas, United States The Hire Solution Full timeJob Title: Help Desk SpecialistWe are seeking a skilled Help Desk Specialist to join our team at The Hire Solution. As a Help Desk Specialist, you will be the first point of contact for our employees and clients, providing technical support and resolving IT-related issues.Key Responsibilities:Provide technical support via phone, email, and chat.Troubleshoot...
-
Help Desk Support Specialist
1 month ago
Plano, Texas, United States Apex Systems Full timeJob Title: Help Desk TechnicianJob Summary:We are seeking a skilled Help Desk Technician to join our team at Apex Systems. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide level 1 technical support and troubleshooting for hardware, software, and...
-
Help Desk Support Specialist
4 weeks ago
Plano, Texas, United States ektello Full timeHelp Desk Support TechnicianJoin our team at ektello as a Help Desk Support Technician and take on a challenging role that requires strong technical skills and excellent customer service abilities.Key Responsibilities:Provide technical support to clients via phone, email, and in-person Troubleshoot and resolve technical issues with hardware, software, and...
-
Help Desk Support Specialist
4 weeks ago
Plano, Texas, United States ektello Full timeHelp Desk Support TechnicianRate: $23.00/hr.Contract Length: 6 months multi-extensionLocation Expectations:Onsite: MondayRemote: ThursdayOnsite: FridayPlano, TXAbility for Conversion & Extension: YESAbout the RoleAs a Help Desk Support Technician at ektello, you will be responsible for providing technical support to our clients. This is a great opportunity...
-
Help Desk Support Specialist
7 days ago
Plano, Texas, United States Pape-Dawson Engineers Full timeJob Summary:The Help Desk Technician role at Pape-Dawson Engineers involves providing technical assistance to employees with computer systems, hardware, and software issues. This position requires efficient troubleshooting, clear communication, and effective problem-solving skills.Key Responsibilities:Diagnose and resolve hardware and software issues.Address...
-
Help Desk Support Specialist
1 week ago
Plano, Texas, United States SanApptX Full timeSanapptx is seeking a skilled Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...
-
Help Desk Support Specialist
1 week ago
plano, United States SanApptX Full timeSanapptx is seeking a Level 1 - Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...
-
Help Desk Support Specialist
1 week ago
plano, United States SanApptX Full timeSanapptx is seeking a Level 1 - Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...
-
Help Desk Specialist
2 weeks ago
Plano, Texas, United States Randstad Full timeJob Title: Help Desk AgentRandstad is seeking a skilled Help Desk Agent to join our team. As a Help Desk Agent, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities:Assist customers with a variety of technical issues and provide supportive sales techniques.Provide technical support and...
-
MSP Help Desk/Service Desk Support Specialist
4 weeks ago
Plano, Texas, United States Axxys Technologies, Inc. Full timeJob OverviewAxxys Technologies, Inc. is a leading information services provider seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to deliver exceptional IT services and solutions to our clients.We pride ourselves on our client-centric approach, working closely with clients to understand their business goals and needs, and providing custom...
-
Service Desk Support Specialist
2 weeks ago
Plano, Texas, United States United Software Group Full timeJob Title: Service Desk Support SpecialistJob Summary: We are seeking a skilled Service Desk Support Specialist to join our team at United Software Group. The ideal candidate will have experience in a Service Desk Analyst role, providing IT support in a global organization. Key responsibilities include delivering customer service through multiple channels,...
-
MSP Help Desk Specialist
2 weeks ago
Plano, Texas, United States Axxys Technologies, Inc. Full timeJob OpportunityAxxys Technologies, Inc. is a leading information services provider seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.Our company philosophy is focused on delivering...
-
Help Desk Technician
4 weeks ago
Plano, Texas, United States Apex Systems Full timeJob Title: Help Desk TechnicianWe are seeking a skilled and experienced Help Desk Technician to join our team at Apex Systems. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and assistance to clients and internal teams via...
-
Help Desk Technician
1 week ago
Plano, Texas, United States Pape-Dawson Engineers Full timeJob Summary:The Help Desk Technician at Pape-Dawson Engineers is responsible for providing technical support to employees with computer systems, hardware, and software issues. This role involves troubleshooting problems, providing guidance, and ensuring timely and accurate customer support.Key Responsibilities:Diagnose and resolve hardware and software...
-
Help Desk Specialist
4 weeks ago
Plano, Texas, United States Crystal Equation Full timeJob DescriptionWe are seeking a skilled Help Desk Technician to provide prompt and effective technical assistance to our team. As a key member of our IT department, you will be responsible for resolving technical issues and providing expert advice to ensure seamless system operation.Key Responsibilities:Respond to technical queries and provide timely...
-
Service Desk Support Specialist
7 days ago
Plano, Texas, United States Regional Management Corp. Full timeRegional Management Corp. is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be responsible for providing high-quality technical support to our customers via phone, email, and in-person. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring...
-
Service Desk Support Specialist
1 week ago
Plano, Texas, United States Regional Management Corp. Full timeJob SummaryRegional Management Corp. is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be responsible for providing high-quality technical support to our customers through various channels, including phone, email, and in-person.Key ResponsibilitiesProvide technical support for...
-
Service Desk/Help Desk
5 months ago
Plano, United States She Recruits, LLC Full timeJob Title: Service/Help Desk Location: Plano, TX areaSalary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and...
-
Service Desk Specialist
4 weeks ago
Plano, Texas, United States Insight Global Full timeJob Title: Level 1 Service DeskThis role is an exciting opportunity to join a dynamic team at Insight Global, a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.We are seeking a highly skilled and motivated Service Desk Specialist to provide exceptional customer service and...
-
Help Desk Technician
4 weeks ago
Plano, Texas, United States Red Oak Technologies Full timeWe are seeking a skilled Help Desk Technician to provide exceptional technical assistance to our clients. As a key member of our team, you will be responsible for resolving technical issues, answering customer inquiries, and providing expert advice to ensure seamless support.Key Responsibilities:• Serve as the primary point of contact for customers seeking...