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Front Desk Manager

2 months ago

Daytona Beach, United States Marriott Full time
Job Number 24104029
Job Category Rooms & Guest Services Operations
Location Renaissance Daytona Beach Oceanfront Hotel, 640 North Atlantic Avenue, Daytona Beach, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Premier Resorts and Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Please come join the pre-opening team as the Front Office Manager at the soon to open Renaissance Daytona Beach Oceanfront Hotel in Daytona Beach, Florida.  We are looking for an experienced hotel front office manager.  Previous hotel experience is required, previous Marriott experience very helpful. Local candidates only, non-smoking position.

BASIC PURPOSE: Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.  Assist the Rooms Division Manager in his/her duties.

Organizational Scope: Position is responsible for the day-to-day operations of the Front Office Department.    

ESSENTIAL FUNCTIONS:

1.        Implement company programs and manage the operations of the Front Desk Office (Front Desk, PBX, Night Audit) to ensure compliance with operating procedures and to ensure an optimal level of quality service. (45%)

2.       Prepare forecasts and reports and assist in the development, implement, and monitor the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. (10%)

3.       Resolve customer complaints, anticipate potential problems by reviewing ad monitoring complains, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. (15%)

4.       Manage the Human Resources in the department in order to motivate the employees; train, develop, empower, resolve problems, provide open communication vehicles. (10%)

5.        Liaise with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. (10%)
6.       Monitor and maintain the Front Office systems and equipment to ensure their optimum performance. (5%)

NON-ESSENTIAL FUNCTIONS: (5%)

1.       Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

2.        Maintain good working relationships and open lines of communication with all other departments.

3.       Perform the Manager on Duty functions as assigned.

Up to $65,000

This company is an equal opportunity employer.

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