Current jobs related to Help Desk Representative - Skokie - NorthShore PC Service

  • Financial Services Representative

    4 weeks ago

    Skokie, Illinois, United States Rob Apostolakis - State Farm Agent Full time

    Job DescriptionThe Insurance Account Representative role at Rob Apostolakis - State Farm Agent involves establishing customer relationships and providing exceptional service. Key responsibilities include:Responding to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing...

  • Career Development Representative

    4 days ago

    Skokie, Illinois, United States Northwestern Mutual - Greater Chicago Full time

    Job OverviewWe are seeking a highly motivated and results-driven individual to join our team as a Financial Advisor. As a representative of Northwestern Mutual - Greater Chicago, you will have access to award-winning training, technology, planning tools, and supportive mentors to help you deliver expert advice to your clients.Responsibilities:Develop and...

  • Patient Services Coordinator

    5 days ago

    Skokie, Illinois, United States Webster Dental Management Full time

    About the Role:We are seeking a skilled and enthusiastic Patient Services Representative to join our team at Webster Dental Management. As a key member of our front desk team, you will play a critical role in ensuring the smooth operation of our dental practice. Your main responsibilities will include answering phone calls, managing appointments, and...

  • Arch Support Sales Representative

    4 weeks ago

    Skokie, Illinois, United States The Good Feet Store Midwest Full time

    Transform Lives with Our Premium Arch SupportsThe Good Feet Store Midwest is seeking a driven Arch Support Sales Representative to join our dynamic team. As an essential member of our sales team, you'll play a pivotal role in helping customers find relief from foot, knee, and back pain.About UsWe're a growing franchisee of The Good Feet Store, America's #1...

  • Restaurant Hospitality Expert

    4 days ago

    Skokie, Illinois, United States Red Robin Full time

    Why Work at Red Robin?At Red Robin, we believe that our team members are the heart of our business. That's why we offer a range of benefits and opportunities to help you grow and develop in your career. As a Front Desk Associate, you will be responsible for providing exceptional customer service, taking reservations, and managing wait lists, all while...

  • Technical Operations Director

    4 weeks ago

    Skokie, Illinois, United States Second Life Mac Full time

    We are seeking an exceptional Technical Operations Director to join our team at Second Life Mac. As a leader in the industry, we provide a unique opportunity for individuals to maximize their human potential.The ideal candidate will have a proven track record of excellence in a leadership role, with expertise in infrastructure, cyber security, and software...

  • Chief Technology Operations Officer

    4 weeks ago

    Skokie, Illinois, United States Second Life Mac Full time

    We are seeking a seasoned technology leader to join our team as Chief Technology Operations Officer. This individual will be responsible for overseeing the technical operations of our company, ensuring the smooth delivery of services and the development of strategic initiatives.With a strong background in infrastructure, cyber security, and software...

  • Sales Representative

    5 days ago

    Skokie, Illinois, United States The Good Feet Store Midwest Full time

    About Us: The Good Feet Store Midwest is an expanding franchisee of America's #1 Arch Support Store. Our mission is to enhance community well-being by relieving foot, knee, and back pain through premium Good Feet Arch Supports.Your Role: As a key member of our sales team, you will play a pivotal role in helping customers find relief from foot, knee, hip, or...

  • Customer Service Representative

    7 days ago

    Skokie, Illinois, United States Little Words Project Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Key Holder. This role involves working closely with the Store Manager & Assistant Store Manager to motivate the team to perform at their best. You will be responsible for opening and closing the store independently, managing in-store beading appointments, and...

  • Service Associate Supervisor, Full Time

    1 month ago

    Skokie, United States Bloomingdales Full time

    * Day-1 Medical, Dental, Vision Benefits for eligible colleagues * Competitive Pay * Paid Time Off * Flexible Holiday Time-Off & Flexible Scheduling * Fully Funded Education Benefits (100% tuition coverage including books and fees) * Instant access to earned wages with PayActiv * Enhanced benefits: pet, home & auto insurance & more * 401(k) plan options...

  • Insurance Experience Specialist

    5 days ago

    Skokie, Illinois, United States Rob Apostolakis - State Farm Agent Full time

    Job SummaryState Farm Insurance is seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, resolving issues, and promoting the growth of our agency.This is an exciting opportunity for someone who is passionate about helping others, has excellent communication...

  • Commercial Law Group Internship Opportunity

    4 weeks ago

    Skokie, Illinois, United States LanzaTech Full time

    Transform the Future of Carbon ManagementWe are seeking a highly motivated Commercial Law Group Intern to join our team at LanzaTech, a leading innovator in carbon recycling technology.LanzaTech's mission is to recycle the world's carbon supply, and we are looking for talented individuals to help us achieve this goal. As a Commercial Law Group Intern, you...

  • Customer Service Representative with Sales Skills

    3 weeks ago

    Skokie, Illinois, United States Anthropologie Full time

    Job DescriptionThe Sales Associate role at Anthropologie involves providing a seamless customer experience, supporting selling environments on the sales floor, and participating in visual and operational standards to ensure a positive shopping experience.You will also be responsible for building productive relationships with peers, asking for support when...

  • Front Office Specialist

    4 weeks ago

    Skokie, Illinois, United States Orthodontic Experts Ltd Full time

    Company Overview: At Orthodontic Experts Ltd, we strive to deliver exceptional care and orthodontic excellence. Our team is committed to making a positive impact in our patients' lives, and we're seeking like-minded professionals to join us.Job Summary:We're looking for a skilled Patient Service Representative to provide exceptional customer service and...

  • Registered Nurse

    4 days ago

    Skokie, United States Fresenius Medical Care North America Full time

    PURPOSE AND SCOPE: Functions as part of the Home Therapies dialysis health care team. Ensures provision of quality home patient care in accordance with company policies, procedures and training. Supports the company’s commitment to the Quality Enhancement Program (QEP) and CQI activities, including those related to patient satisfaction. Actively...

  • Registered Nurse

    2 weeks ago

    Skokie, United States Fresenius Medical Care North America Full time

    POSITION FEATURES: This position is for a Home Therapies Registered Nurse. Must have dialysis experience! Position functions as an onsite Patient Educator and Case Manager for patients with various shifts and work hours​ Primarily works in the clinic setting and conducts initial home visits with another staff member present​ Empower, engage and train...

  • Pro Services Specialist

    2 weeks ago

    Skokie, United States Floor & Decor Holdings, Inc. Full time

    Pay Range$15.00 - $21.20Are you bilingual and interested in helping your community improve their home or grow their business? Join our team and help transform new spaces, whether it's a kitchen in a new home where memories will be created with friends and neighbors, or a new addition to keep up with a growing family, etc. We sell projects, not products....

  • Business Development Manager

    3 days ago

    Skokie, United States M & M Equipment Corp. Full time

    About Us:M&M Equipment and M&M Auctions specialize in buying, selling, and auctioning used industrial machinery for the food industry. We work with manufacturers, processors, and other stakeholders to deliver efficient solutions for surplus and idle equipment. As we continue to grow, we are seeking a motivated and experienced Business Development Manager to...

  • Csr

    3 weeks ago

    Skokie, United States AMMEGA Full time

    Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts?Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization is highly...

  • Customer Service Professional

    2 weeks ago

    Skokie, Illinois, United States AMMEGA Full time

    Job Overview: AMMEGA is seeking a Customer Service Professional to join our team in Skokie. As a key member of our Ammeraal Beltech and AMMEGA Operations team, you will be responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers.About the Role:...

Help Desk Representative

1 month ago

Skokie, United States NorthShore PC Service Full time
Position Highlights:
  • Position: Help Desk Representative
  • Location: 4901 Searle Parkway, Skokie
  • Full Time
  • Hours: Wednesday, Thursday, Friday from 10:30am - 7:00pm, Saturday & Sunday from 8am - 4:30pm (Monday, Tuesday OFF)
  • Hybrid Schedule: primarily remote after initial onsite training period.
What you will do:
  • The Help Desk Representative is responsible for screening, referring and diagnosing internal or external inquiries and work requests to support the organization's internal & external users of computer software applications and hardware.
  • The Help Desk Representative will provide escalation level support to Enterprise end users for technical inquiries, issues and requests received via phone, email, and Help Desk applications.
  • Assess the nature of problems and resolves support issues both directly received and those escalated by lower tiered support analysts.
  • Fulfill requests within the purview of the Help Desk, such as access requests, as well as execute project assigned tasks.
  • Responsible for troubleshooting software and hardware issues on laptops, desktops, tablets, and/or smartphones as well as Enterprise applications.
  • The Help Desk Representative must log or record support tickets and/or cases with robust detail for successful subsequent escalation if the issue cannot be resolved as well as for trending and reporting. For issues that remain unresolved, transfer issues to the appropriate Systems Engineering teams with facilitated hand-off.
  • Utilizes existing instructions and pre-established guidelines to perform the functions of the job as well as creates new guidelines as new issues and troubleshooting procedures are discovered.
  • Responsible for identifying trends and suggesting process improvements to achieve ultimate resolution.
What you will need:

Education: Two-year degree or equivalent experience required. Four-year degree in Computer Science or Information Systems preferred.

Experience: 2 or more years of related experience in a Help Desk / Support Analyst Role or Technical Support Role.

Application and Technical Knowledge: Proficient in Windows configuration and Microsoft Office Suite of Products. Demonstrates the ability to provide technical end user assistance via phone and email.

Communication: Customer service focused. Ability to interact with a variety of users and communicate effectively in user friendly language (both written and verbal). Working Conditions: Extended periods of sitting. Varying shifts and cross-shift work may be required. May be required to work on holidays as well.

Benefits:
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, Pet and Vision options
  • Tuition Reimbursement
  • Free Parking
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off and Holiday Pay
  • Community Involvement Opportunities


Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.