Service Associate Supervisor, Full Time

17 hours ago


Skokie, United States Bloomingdales Full time

* Day-1 Medical, Dental, Vision Benefits for eligible colleagues
* Competitive Pay
* Paid Time Off
* Flexible Holiday Time-Off & Flexible Scheduling
* Fully Funded Education Benefits (100% tuition coverage including books and fees)
* Instant access to earned wages with PayActiv
* Enhanced benefits: pet, home & auto insurance & more
* 401(k) plan options available
* Bonus earning opportunities
* Growth potential opportunities
* Employee Discount at Bloomingdale's & Macy's Stores

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

The b-Helpful Supervisor (BHS) leads colleagues and functions at our b-Helpful service center, with a focus on elevating the customer experience with quick, seamless, and efficient service in Buy Online Pick-up in Store (BOPS) orders, Curbside Pickup, and Gift Wrap, along with return processing and general service needs at the main b-Helpful desk. The BHS is a highly engaged and energetic "go-to" resource who leads with a collaborative spirit to drive an engaging work experience for the team and an easy, fun shopping experience for our customers. The BHS develops and elevates the b-Helpful colleagues, ensures coverage in line with velocity, drives BOPS and Curbside fill in line with our Ready-On-Time promise, ensures we deliver an outstanding Gift Wrap product, and sets and role models a high expectation in delivering the customer experience with attention to detail, all in support of driving up the Net Promoter Service Score at b-Helpful. In addition to these customer-facing priorities, the BHS also oversees Cash Office support operations and oversees Same Day Delivery operations with our fulfillment team and delivery provider.

Essential Functions

* Supervise the b-Helpful Center, setting and overseeing service, presentation, process, and customer interaction expectations.
* Lead the evolution of b-Helpful and elevate the customer experience. Cross train colleagues for proficiency in all functions with the ability to recognize and respond when flexing between stations is required based on business needs.
* Deliver BOPS, and Curbside on time and with an outstanding experience.
* Educate the team on Gift Wrap skills and deliver an outstanding product as expected from Bloomingdale's.
* Model the expected service standards; coach colleagues to model the expected service standards; provide feedback and coaching as needed.

Qualifications and Competencies

* High School Diploma or equivalent required.
* 1-2 years related experience.
* Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
* Resourceful and able to adapt quickly to changing priorities.
* Resourceful self-starter, works well independently as well as part of a team, able to adapt to changing priorities.
* Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Essential Physical Requirements

* Position requires prolonged periods of standing/walking around store or department.
* May involve reaching, crouching, kneeling, stooping and color vision.
* Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
* Frequently lift/move up to 25lbs.



  • Skokie, United States bloomingdale's Full time

    The b-Helpful Supervisor (BHS) leads colleagues and functions at our b-Helpful service center, with a focus on elevating the customer experience with quick, seamless, and efficient service in Buy Online Pick-up in Store (BOPS) orders, Curbside Pickup Supervisor, Associate, Customer Experience, Operations, Service, Retail


  • Skokie, United States Aldi Inc. Full time

    ALDI - 4833 Oakton St [Retail Associate / Cashier / Stocker / Team Member] As a Store Associate with ALDI, you will: Process customer purchases; Perform general cleaning duties; Stock shelves and displays neatly to maximize visibility and sales; Assist customers with sales, problems or concerns; Participate in taking store inventory counts; Assist in...


  • Skokie, United States Advocate Health Full time

    Address: 5540 W. Touhy Ave. Skokie, IL 60077 Hours: Hours are between 8a-8p Mon- Fri and 8-4p on weekends. Weekend requirement is every other weekend. Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests...


  • Skokie, United States PetSmart Full time

    PetSmart, Inc. - 5485 Touhy Ave [Sales Associate / Team Member] As a Retail Sales Associate at PetSmart, Inc., you'll: Welcome customers to the store, facilitate an easy check out process as a cashier; Ensure the safety of all living pets in the stores, including fish, reptiles, birds, and small animals; Help the pet parents find exactly what they need,...

  • Full Price

    6 days ago


    Skokie, United States Clarks Full time

    Clarks is looking for Seasonal Part Time Sales Associates to join the team! Our employees are the sole of our company. So, if free shoes and generous employee discounts sound good to you, take the next step today and apply to join one of the largest footwear companies in the world! Benefits: Clarks offers a competitive benefits package. We offer: Medical,...


  • Skokie, United States Amazon.com Services LLC Full time

    At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve...


  • Skokie, United States Macy’s Full time

    Please note – currently this role may not require an in-person interview and if you are selected for this role you will receive a job offer via email. Please watch your email closely for updates from us!Are you ready to bring your amazing self to work?At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is...


  • Skokie, United States Macy’s Full time

    Please note – currently this role may not require an in-person interview and if you are selected for this role you will receive a job offer via email. Please watch your email closely for updates from us!Are you ready to bring your amazing self to work?At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is...


  • Skokie, United States Binny's Beverage Depot Part time

    Job DescriptionJob DescriptionAssist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. Work as part of a team, following the directions of managers and supervisors, while adhering to the policies and procedures explained in the Employee...


  • Skokie, United States DSW Full time

    DSW, Inc. - Old Orchard, Skokie [Retail Associate / Retail Sales] As a Store Associate at DSW, you'll: Provide friendly service to customers shopping in-store and those engaging through omni-channel services; Perform salesfloor and warehouse functions throughout the store including assisting customers, placing merchandise, completing on-line and in-store...

  • Lead Supervisor

    2 days ago


    Skokie, United States Tapestry, Inc. Full time

    The Lead Supervisor role is an integral part of the store‘s overall success; modeling the behaviors needed todirectly impact all aspects of our Company‘s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true...


  • Skokie, United States Life Time Fitness Full time

    . Position Summary The Facility Operations Assistant Manager is a full-time position that assists the Facility Operations Manager in delivering clean and functioning facilities while providing excellent customer service. This may include maintaining club space, training fellow team members, and being the source of managerial support when the Manager is not...


  • Skokie, Illinois, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Marshalls. As a Retail Sales Associate, you will be responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and...


  • Skokie, United States Skokie School District 68 Full time

    Position Type: Maintenance/Custodial/Full-Time CustodianDate Posted: 9/5/2024Location: Old Orchard Junior HighDate Available: A.S.A.PApplicants must be at least 18 years of age. Benefit eligible. Hourly rate $20.84 - $22.51 depending on experience. Please see the job description for additional requirements and details before applying.Attachment(s):Custodian...

  • Clinical Supervisor

    2 weeks ago


    Skokie, United States JVS Chicago Full time

    JCFS Chicago is looking for you, a Clinical Supervisor to support and oversee our Response for Teens clinical services and directly supervise clinical staff working with teens (ages 12-24) and their families. Started in 1970, Response for Teens is a Clinical, Supervisor, Staff, Healthcare, Administrative


  • Skokie, United States NorthShore PC Service Full time

    Physical Therapist - in-patient - Days Position Highlights: Position: Staff Physical Therapist - in-patient Location: Skokie, IL Full Time/Part Time: Full-time 40 hours Hours: Days; Evenings; Tues-Sat or Sun, Tues-Fri 8-430 with one evening shift 1130am-8 pm; some holidays; Travel: yes What you will do: Provide evaluation, treatment and follow-up...

  • Physical Therapist

    6 months ago


    Skokie, United States NorthShore PC Service Full time

    Position Highlights: Position: Physical Therapist Location: [Skokie IL, Evanston IL, Glenbrook IL, Highland Park, IL, Naperville, Crest Hill, Plainfield, Woodridge, Yorkville, Sandwich, Hinsdale, Addison, Lombard, Elmhurst] Full Time/Part Time: [Full Time, and part time] Hours: Monday-Friday, [Day Shift, with evening hours] Required Travel: What you will...

  • Physical Therapist

    2 weeks ago


    Skokie, United States NorthShore PC Service Full time

    Physical Therapist - out-patient - Days and Evenings Position Highlights: Position: Staff Physical Therapist - out-patient Location: Skokie, IL Full Time/Part Time: Full-time 40 hours Hours: Days; Required to work 2 evenings until 7 pm each week What you will do: Provide evaluation, treatment and follow-up services to physician referred patients Prepare...


  • Skokie, United States Paradigm Healthcare Full time

    Description Paradigm Healthcare was founded on the belief that by empowering each other, we can achieve more and provide better care to every patient we serve. We believe in taking a fundamental and basic human approach to our business, keeping it simple, real and to the point. We believe that by building an empowered team who knows the value they...


  • Skokie, United States NorthShore PC Service Full time

    Position Highlights: Position: Registered Nurse, Anesthesia Pain Service Location: Skokie, IL Full Time: 40 hours Hours: Monday-Friday, 8:00a-4:30p Required Travel: NA A Brief Overview: The Staff Nurse will deliver safe and compassionate nursing care for all patient populations by planning, implementing, and evaluating the patient plan of care. The Staff...