Technical Support Analyst 2

1 month ago

Norfolk, United States Crescens Full time
Job Title: Technical Support Analyst 2
Location: Norfolk, VA
Duration: 9+ Months contract

Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee.
Manager will discuss parking costs if selected for an interview.
ABOUT THE ROLE
  • The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems.
  • Prepares or assists in the preparation of service record documentation.
  • Shows awareness of standards and regulatory requirements related to assigned tasks.
  • Provides technical assistance and support for applications and hardware problems.
  • Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment.
  • Maintains the necessary security controls over software.
  • Makes presentations and briefings for training sessions.
Skills:
  • Experience using imaging software to image PCs, preferably KACE.
  • Experience using ticketing systems, preferably TDX
  • Extensive experience with Microsoft Office
  • CompTIA A+ Certification
  • Ability to conduct research into a wide range of computing issues as required.
  • Experience with Active Directory
  • Highly self-motivated and directed
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Ability to perform hands-on fixes at the desktop level, including installing and upgrading software.
  • Ability to perform hands-on fixes at the desktop level, installing hardware, implementing file backups and config
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Proficiency in English
  • Good understanding of computer systems, mobile devices and other tech products
  • Customer-oriented and cool tempered

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