Desktop Support Specialist

2 weeks ago


Ohio City, United States Ageatia Global Solutions Full time

Coordinates, diagnoses and troubleshoots incoming employee calls.
Provides local and remote support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
Provides case status updates to management and end-users.
Supports and maintains effective relationships with users.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.


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