ServiceNow Software Engineer
2 weeks ago
Title: ServiceNow Software Engineer
Location: Cincinnati, Ohio 45227
Type: Contract
Duration: Long Term
Job Summary:
- We are looking for a highly skilled ServiceNow Discovery Specialist to join our team.
- This role will focus on the development, optimization, and maintenance of ServiceNow Discovery, including Service Mapping and integration with IT service management processes.
- The successful candidate will collaborate across IT teams to enhance and automate business processes using ServiceNow, ensuring alignment with best practices and the Agile framework.
Qualifications:
- Expertise in ServiceNow Discovery, Service Mapping, and CMDB management.
- Strong understanding of network protocols such as SNMP, WMI, SSH.
- Solid understanding of Agile frameworks and ceremonies.
- bility to work in a fast-paced, collaborative environment.
- Familiarity with ServiceNow's advanced features such as CMDB, Service Mapping, and automated discovery tools.
- Excellent communication and interpersonal skills.
- Strong analytical, troubleshooting, and problem-solving skills.
Responsibilities:
- Expertise in ServiceNow Discovery, including Service Mapping, features and functionality
- Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
- Understanding of network protocols (e.g., SNMP, WMI, SSH)
- Knowledge of CMDB structure and data relationships
- bility to align discovery data with IT service management processes
- Participates in platform upgrade planning, testing, and validation.
- Strong analytical and problem-solving abilities
- Participate in the design, development, and implementation of enhancements of Service-now instances.
- Document system and application architectures and maintain the Service-Now platform for Enterprise Information Systems (EIS).
- Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement)
- Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes.
- Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.
- Understanding of network protocols, including SNMP, WMI, and SSH.
- bility to align discovery data with IT service management processes.
- Strong analytical and problem-solving abilities to troubleshoot issues and provide innovative solutions.
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