Inside Sales RepresentativeAccount Manager

3 weeks ago

Waukegan, United States FASTSIGNS #102201 Full time

About Us: FASTSIGNS of Gurnee is a leader in providing custom signage and visual communications solutions. We work with a wide range of businesses to enhance their branding and marketing through innovative signage, banners, and more. We are currently seeking a motivated and dynamic Inside Sales Representative/Account Manager to join our team and drive business growth, while also assisting with receptionist and phone-answering responsibilities.

What You’ll Do:

Sales & Account Management:

Generate New Business: Identify and pursue new business opportunities by building relationships with decision-makers, business owners, and local organizations. Utilize cold-calling, email outreach, and social media to develop a robust sales pipeline.

Consult & Close Sales: Promptly address inquiries from potential clients, whether they come through phone calls, emails, or walk-ins, and provide solutions based on their specific needs. Understand client needs and offer tailored signage solutions that address their unique marketing and branding challenges. Conduct virtual or in-person meetings to present proposals and close deals.

Maintain Relationships: Build and cultivate long-term relationships with clients to ensure repeat business and referrals. Act as the primary point of contact for existing accounts, ensuring customer satisfaction and identifying opportunities for upselling.

Track Success: Use CRM systems to track leads, sales performance, and client satisfaction. Maintain detailed records of interactions and follow up promptly.

Receptionist & Administrative Duties:

Answer Phones: Greet clients and prospects over the phone, respond to inquiries, and route calls to the appropriate team members.

Front Desk Support: Welcome visitors to the store, provide information about our products and services, and assist with walk-in clients as needed.

Administrative Tasks: Handle basic administrative responsibilities such as managing emails, scheduling appointments, and maintaining accurate customer records in our CRM and point-of-sale system.

Collaborate & Advise:

Project Coordination: Work closely with internal teams (production, design, etc.) to ensure smooth execution of projects, from initial sale to final installation.

Consultative Approach: Serve as a trusted advisor to clients, offering strategic signage solutions that meet their business objectives.

Skills & Qualifications:

Sales Experience: Minimum 1-3 years of sales or customer service experience, preferably in a business-to-business environment. Experience in the signage, marketing, or visual communications industry is a plus.

Customer Service Skills: Excellent communication and interpersonal skills, with a friendly and professional demeanor both in person and over the phone.

Tech-Savvy: Proficiency in CRM tools like Salesforce or HubSpot to manage client relationships. Familiarity with point-of-sale systems and Microsoft Office (Word, Excel, PowerPoint).

Self-Starter & Goal-Oriented: Ability to work independently and stay motivated to meet sales goals and performance metrics.

Team Player: Willingness to collaborate with the sales, marketing, and production teams to deliver the best possible solutions to clients.

What We Offer:

Competitive base salary plus commission

Ongoing training and professional development

A supportive and collaborative team environment

Paid holidays, paid time off, and 401k matching

The opportunity to see the tangible results of your work through client success

Preferred Qualifications:

Bachelor’s degree in Business, Marketing, or a related field (preferred but not required) or equivalent experience

Experience in customer-facing industries like retail, marketing, construction, facilities, business development, or real estate is a bonus

Familiarity with visual communications or the signage industry is a plus

If you’re passionate about sales, thrive in a fast-paced environment, and enjoy helping businesses succeed, we want to hear from you

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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