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Technical Specialist

5 months ago

Raleigh, United States Crescens Full time
Job Title: Technical Specialist
Location: Raleigh, NC (Hybrid)
Duration: 8 months
Note:
***The candidate will be required to work on-site every Wednesday as a minimum. Initially, the candidate will be required to be on-site more often as they get acclimated on the position.

Job Description:
  • The Department of Information Technology (DIT) provides information technology support and services to State agencies and other public sector entities across North Carolina.
  • DIT establishes and documents the strategic direction of IT in the state and develops standards and accountability measures for IT projects, procurements, architecture, and data management.
  • DIT has more than 1100 positions and an annual operating budget of approximately $600 million of appropriation and receipts
  • The IT Finance Division provides comprehensive financial services to DIT and related advisory services to the State's IT community.
  • Critical responsibilities include, but are not limited to, financial risk management, internal, and external financial reporting, accounting, departmental procurement, budget development and execution, partnership with internal and external constituents, and support/planning for public-sector IT in North Carolina. IT Finance includes three sections: IT Finance Administration, IT Financial Planning and Analysis, and IT Accounting and Division Support. The Division is led by the Chief Financial Officer.
  • IT Financial Planning and Analysis provides internal financial reporting, partners with DIT's Service Delivery Team in the development of rates for the internal service fund and executes billing and invoicing activities.
  • This section has an outward facing posture frequently working with other DIT divisions, senior leadership team members, and users of internal reporting.
  • The section is led by the Director of Financial Planning and Analysis and includes a mix of managers and associates with strong financial reporting and revenue-related skill sets.
  • The primary responsibility of the Systems Applications Analyst II is to support the provisioning and billing areas of the Department of Information Technology (DIT).
  • DIT billing areas include both Telecomm Services (TS) and Computing Services (CS).
  • This position will interface with other DIT organizations, vendors, and customers to ensure that all billing processes address the needs of those groups.
  • The incumbent will assist in the analysis of business processes used in the DIT billing operation and aid in documenting all current and new operational procedures within the billing process.
  • The incumbent will participate in resolving customer issues dealing with billing and generating reports as requested by management or customers.
  • The position will perform administrative duties as required to maintain the current billing application which will include analysis or programming to ensure resolution of business issues that may occur.
  • The incumbent will assist in project management activities when necessary.
  • The position requires extensive knowledge of telecommunications billing and computing services billing and necessitates accurate documentation and precise record keeping.
  • Through detailed record keeping, the incumbent will ensure that accounting records are maintained constantly up to date.
  • The incumbent must have the ability to communicate with non-technical clients and users of DIT services who have no understanding of the applications that they are using or of the services that they are being invoiced. T
  • he position requires monitoring of all incoming ServiceNow tickets to ensure timely assignment and resolution.

Knowledge, Skills, and Abilities Recommended in this Position:
  • Thorough knowledge to provide system administration duties, system analysis and/or.
  • Thorough knowledge of specific computer environments and broad range of programming and/or development languages with ability to learn emerging programming languages.
  • Knowledge and ability to devise or modify procedures to solve complex problems considering computer equipment capacity and limitations.
  • Extensive knowledge to serve as a technical resource in solving problems of high complexity.
  • Ability to plan and manage the integration and implementation of new technology, solving highly technical and complex problems while guiding and providing the direction for projects through completion.
  • Ability to lead applications related to complex projects involving multiple staff across specialty areas.
  • Ability to independently manage project timelines, resources, staff and leads implementation efforts.
  • Understands the market, industry and competitors that have an impact on the customer's business.
  • Strong communication skills to interact with operations team members, production, support, implementation, infrastructure, and development teams.
  • Ability to develop long-range strategic alternatives and build client support of organization's objectives.
Skills:
  • Knowledge to provide sys admin duties, system analysis and/or prog, and extensive knowledge of relational databases and business enterprise systems.
  • Knowledge of specific computer environments and broad range of programming and/or development languages with ability to learn emerging prog languages.
  • Knowledge and ability to devise or modify procedures to solve complex problems considering computer equipment capacity and limitations.
  • Extensive knowledge to serve as a technical resource in solving problems of high complexity.
  • Ability to lead applications related to complex projects involving multiple staff across specialty areas.
  • Ability to independently manage project timelines, resources, staff and leads implementation efforts.
  • Understands the market, industry and competitors that have an impact on the customer's business.
  • Strong communication skills to interact with operations team members, production, support, implementation, infrastructure, and development teams.
  • Ability to develop long-range strategic alternatives and build client support of organization's objectives.