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Desktop Support Technician

4 months ago

Silverdale, United States F2OnSite Full time
Desktop Support Technician - Silverdale, WA
  • Monday - Friday
  • 8am-5pm
  • Projected projected to run through mid November

Job Summary
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities
  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provide support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs

Requirements
Education and Experience:
  • Typically requires technical school certification or equivalent of 1-2 years of relevant experience
  • Knowledge of relevant software and hardware systems
  • May require additional customer-specific certifications or training as required
Skills
  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended

Additional Information
  • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
  • F2OnSite supports and adheres to all state laws regarding background checks.
  • This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.