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IT Support Specialist
2 months ago
Position: IT Support/PC Deployment Specialist
- Work Schedule: Monday to Friday, 40 hours per week, from 8 AM to 5 PM.
- Local travel is required, and the ability to work autonomously is essential.
- Experience in device deployments, PC configurations, and data migrations is necessary.
- Responsibilities include assisting with the packaging of outdated equipment and conducting on-site inventory.
Role Summary
The IT Support Specialist is an intermediate-level role responsible for addressing a range of technical issues typically encountered in an end-user computing environment.
Key Responsibilities
- Conduct basic to moderately complex troubleshooting and repair tasks associated with end-user devices, including PCs, desktops, laptops, tablets, and printers.
- Provide dedicated support to identified VIP clients.
- Respond to change management requests, including the installation of new PC equipment and offering desk-side support.
- Execute Install/Move/Add or Change (IMAC) activities.
- Carry out all assigned desk-side support tasks.
- Exhibit exceptional technical and professional service skills consistently.
- Meet established customer satisfaction levels and operational metrics as outlined in guidelines.
- Maintain proactive communication with end-users and service desk personnel regarding arrival times, repair estimates, and repair status.
- Adhere to all documented service operations policies and procedures.
- Additional duties or certifications may be assigned based on business needs.
Qualifications
Education and Experience:
- Technical school certification or equivalent experience of 1-2 years is typically required.
- Familiarity with relevant software and hardware systems is essential.
- Additional customer-specific certifications or training may be necessary.
Skills
- Excellent communication and customer service skills.
- Strong oral, written, and interpersonal abilities.
- Capability to follow instructions and processes with minimal guidance.
- Ability to lift and move various computer equipment weighing up to 50 lbs.
- Possession of a basic repair toolkit is required.
- Additional requirements may apply if an employment offer is extended.
Additional Information
- All candidates are encouraged to apply, but many positions require a thorough drug and background check.
- F2OnSite complies with all state laws regarding background checks.
- This position has specific work hours that must be adhered to, and flexibility is limited.
