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Ambulatory Services Representative

2 months ago

Dallas, United States Children's Health Full time
Job Title: Ambulatory Services Representative (PRN)

Department: Hematology Oncology Practice

Location: Dallas, TX

Shift: Work as needed (Mon-Fri). Require flexibility between 7:30 am-5:00 pm

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

Conduct the scheduling, registering and financial process initiation for out-patient appointments within the ambulatory clinics. This position is accountable for delivering excellent customer service, obtaining accurate information for the beginning process of the financial system, and accurately scheduling patients with the most appropriate service and provider. Results expected are patient and provider satisfaction, in addition to complete, accurate data for appropriate financial outcomes.

Hourly pay rate: $23

Responsibilities:

  • Receive appointment requests.
  • Identify existing Medical Record Number (MRN) or create new MRN.
  • Obtain correct demographic information as related to insurance information, etc.
  • Determine in/out of network, uninsured, under-insured, need for financial counseling.
  • Offer financial screening to patient / payer.
  • Triage / prioritize initial patient diagnosis referral using standard operating procedures.
  • Complete and manage work queues in Epic.
  • Review hospital services and Hospital Account Record (HAR) accuracy
  • Register donors and research participants.
  • Monthly review of Daily Account Record (DAR) for Medicaid mismatches, research and obtain valid insurance authorization or refer to financial counseling.
  • Obtain authorizations for admissions, liaise with access center.
  • Facilitate diagnostic and ancillary scheduling.
  • Review existing pre-visit orders, link when necessary
  • Check patients in / out.
  • Make follow up appointments.
  • Prepare and distribute new patient reminder letters.
  • Organize and prepare patient packets, schedules, etc. for upcoming day's activities
  • Apply (drop) charges in system to support clinic financial statistics.
  • Complete daily provider utilization grid.
  • Warm call reminders regarding upcoming appointment(s).
  • Collect co-pay amounts from patient guardians.
  • Order supplies for clinic or department.
  • Link and/or release patient orders (lab, therapy, etc.) in system.
  • WORK EXPERIENCE
    * At least 1 year of customer service or outpatient-related scheduling experience required.

    EDUCATION
    * High school diploma or equivalent required.

    A Place Where You Belong

    We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

    Holistic Benefits - How We'll Care for You:
    • Employee portion of medical plan premiums are covered after 3 years.
    • 4%-10% employee savings plan match based on tenure
    • Paid Parental Leave (up to 12 weeks)
    • Caregiver Leave
    • Adoption and surrogacy reimbursement >