Customer Service Representative

1 week ago

Dallas, United States Westlake Portfolio Services Full time

No Previous Experience Required
401k and Employee Stock Available Health, Dental and Vision Benefits
Entry Level to a New Career Path
PAY RANGE: $15 per hour + bonus potential of up to $595 or more monthly based on performance
Ramp Up From Entry Level by Promotion (Based on Performance) Within 6 Months and Earn Potential Bonus Up to $1,050 Monthly

*This is an in-office position with potential to work remotely depending on performance. All candidates should live within commutable distance of our Dallas, TX offices (40 miles)*

Westlake Financial Services is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams, our diversified business model, and more importantly, we begin to cement our role as a future leader in the automotive industry.

The primary job function of this position is to handle inbound calls from Westlake Customers while providing excellent service. The Customer Service Associate partners with management and other departments to troubleshoot questions or concerns brought up by customers. The ideal candidate is able to deal with challenging situations while seeking solutions and is also comfortable at multitasking and working independently in a fast-paced environment.

PAY RANGE: $15 - $18.43 per hour includingbonus. Bonus potential of up to $595 or more monthly based on performance.

TASKS AND RESPONSIBILITIES

  • Handle a high volume of in bound calls from Westlake Customers while ensuring a high level of service
  • Interact with other departments and management to troubleshoot questions or concerns posed by customers
  • Deal with challenging situations while patiently seeking solutions
  • Multi-task and work independently in a fast-paced environment
  • Provide customers with accurate account information
  • Transfer calls to appropriate department or staff
  • Identify, research, and resolve customer's concerns
  • Take payments, make suitable arrangements, and offer solutions
  • Document all accounts thoroughly
  • Communicate professionally with internal and external customers
  • Other duties as assigned
EXPERIENCE AND REQUIREMENTS
  • High School Diploma Required
  • Good communication, listening and problem-solving skills
  • Basic to intermediate computer knowledge
  • Reliable attendance
  • Proper grammar and email etiquette
  • Type a minimum of 35 WPM
  • Ability to work under time constraints and daily deadlines
  • Good interpersonal skills and teamwork awareness
  • Bi-lingual (Spanish) is welcomed but not required
FULL TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance and Long-term disability plans
  • Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Employee Loan Assistance
  • Annual Flu Shot
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • HGym (available in our Los Angeles, CA & Dallas,TX office)
  • Rental Car Discounts, Dell Member Purchase Program
  • UKG Wallet


ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.

Keywords
#Customer Service #Collector, #Collections, #Call Center, #Auto, #Loan, #Credit, #Inbound, #Representative, #Financial, #Account Management, #Negotiation, #Team, #Leadership, #Operations, #Management, #Financial, #Collector, #collections, #Callcenter, #auto, #credit, #representative, #Customer, #Billing, #DebtCollection #fastpaced

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