Technical Business Analyst

1 day ago

Chicago, United States United Airlines Full time

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The role of the Business Technical Analyst will work as part of the Crew Technology IT team to support and maintain the systems that are used for schedulers. The Business Analyst will look for opportunities to improve schedulers experiences and efficiency through supporting application development. This position will work closely with the applications teams and business owners to support initiatives, application improvements, and management of application releases.

  • Works to elicit high-level requirements and capture business needs through dialogue with business partners

  • Clearly articulates and documents business requirements

  • Translates business requirements into functional requirements applying a structured process (gathering, analyzing, documenting, and managing change)

  • Leads analysis of requirements to determine the systems’ potential and defining the impact to other business units and systems while providing input to the development effort

  • Maintains project requirements according to requirements management plan

  • Partners with the business to identify the appropriate data sources and analysis methodology to meet business needs

  • Supports applications and solutions delivery by participating in design reviews and walk-throughs to communicate requirements and validate proposed solutions

  • Reviews product design documentation to ensure that requirements are accurate, unambiguous, and verifiable

  • Assists in generating use cases/user stories to ensure that all functional requirements are captured

  • Performs impact analysis and supports application testing, implementation and training activities throughout the process

  • Works with outside vendors to deliver solutions

  • Identifies any potential roadblocks on the project and proactively communicate with project teams

  • Gathers, structures, and analyzes data from multiple data sources

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications

Qualifications - External

Required

  • Bachelor’s Degree Computer Science or a related area (Business Administration, Information Systems, Management Information Systems)

  • 3-5+ years’ experience as a business analyst

  • Data analysis

  • Good interpersonal, communication, and presentation skills with multiple levels

  • Strong analytical and problem-solving skills

  • Ability to work with multi-functional teams to provide data-driven solutions.

  • Ability to aggregate data and produce reports representing status and results.

  • Ability to prioritize, deal with ambiguity, and deliver measurable results in agile, fast-paced environment.

  • Must be legally authorized to work in the United States for any employer without sponsorship.

  • Successful completion of interview required to meet job qualification

Preferred

  • Airline industry experience

  • Experience working in large, multi-platform important IT environments that are sophisticated, diverse, and fast-paced

  • Knowledge of database technologies and cloud services

  • Proficient in MS Access and Excel

The base pay range for this role is $87,780.00 to $119,680.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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