Senior System Manager

4 weeks ago

Cincinnati, United States Encore Talent Solutions Full time

Encore Talent Solutions is seeking a GTM Systems Administrator Lead for an end client requirement. This position sits within their IT Infrastructure division, which handles the combined set of software, hardware, networks, and facilities used to develop, test, deliver, monitor, control, their support IT Services.

The Opportunity

The Data & Analytics team plays a crucial role in our product development organization, leading a multidisciplinary group that includes data engineers, analytics engineers, and GTM systems administrators. This team manages every phase of the data lifecycle-from acquisition and storage to analysis and application-to inform strategic initiatives and drive business success. We are at the forefront of leveraging advanced technology to optimize our Go-To-Market (GTM) strategies and enhance customer experiences. We are seeking a highly skilled Senior Manager with technical expertise in GTM systems like Salesforce, HubSpot, Zuora or Gainsight to help lead our GTM systems initiatives.

You will be responsible for architecting, implementing, and optimizing our GTM systems infrastructure to support our sales, marketing, and customer success teams. You will work with a team of administrators and collaborate with cross-functional stakeholders to design and implement scalable solutions that drive business growth and efficiency. This role requires organizing, building, understanding, advising and leading projects across the GTM Systems tech stack.

Responsibilities:

What You'll Be Doing

  • Oversee the implementation and configuration of GTM systems such as Salesforce, HubSpot, and Gainsight, ensuring seamless integration with other internal and external systems.
  • Develop custom solutions and integrations to extend system functionality and meet unique business requirements.
  • Lead technical initiatives to enhance system automation, workflow optimization, and user experience.
  • Monitor system performance and scalability, identifying areas for optimization and implementing solutions to enhance system efficiency and responsiveness.
  • Conduct capacity planning and performance tuning activities to ensure optimal system performance under varying workloads.
  • Provide technical leadership and guidance to a team of systems administrators, fostering a culture of innovation, collaboration, and continuous learning.
  • Mentor junior team members and facilitate knowledge sharing sessions to enhance team skills and capabilities.
  • Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
  • Create and maintain comprehensive documentation of system configurations, processes, and procedures.
  • Be proactive in keeping aware of new developments within the GTM Systems to recommend new approaches as appropriate.
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.

Qualifications:

What You Bring to the Team

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5+ years of prior leadership experience.
  • 5+ years of system administration experience.
  • Demonstrated success in driving digital transformation and innovation within the GTM ecosystem.
  • Visionary leadership with the ability to set a long-term strategy for GTM systems and align them with overall business goals.
  • Deep technical expertise in GTM system architecture, configuration, customization, and development.
  • Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
  • Proven ability to work cross-functionally to understand business requirements & translate them to effective use of applications
  • Relevant Certifications in Salesforce, HubSpot, Zuora, Gainsight or other GTM systems are highly desirable.
  • Strong leadership abilities with a proven ability to develop and mentor a team of system administrators.
  • Strategic thinker with the ability to translate business goals into system requirements and actionable plans.
  • Excellent project management skills with experience in Agile or other project management methodologies.
  • Strong communication skills, capable of interacting with stakeholders at all levels of the organization.

Physical Demands and Work Environment:

  • The physical activities of this position include frequent sitting, telephone communication, working on a computer for extended periods of time. Visual acuity is required to perform activities close to the eyes.
  • This position is fully remote with only occasional travel to the office for team meetings and events. Team members are expected to have an established workspace.

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