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Field Service Technician

1 month ago

Kent, United States Burkhart Dental Supply Full time

We are looking for a Field Service Technician in the Auburn/Kent/Renton, WA area. The ideal candidate will have excellent customer service skills and a few years of technician experience. What's in it for you? Competitive salary plus quarterly incentives. Comprehensive benefit package including medical, dental and vision coverage. Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary. 401k program, Long-term disability, Short-term disability, and other supplemental benefits. Opportunity to work with a supportive team in a fast-paced environment. Career growth and advancement. Family owned for 135+ years. What you'll be doing... As a Field Service Technician, you will create an Exceptional Client Experience while you provide onsite repair and installation on a variety of dental equipment. Your well-developed client relationship building and positive communication skills are key to success in this role. As a Burkhart technician, you have proven technical and customer service skills, and are a role model to other technicians. Burkhart promotes career development by providing Burkhart training, online classes, and manufacturer basic core equipment training classes to Service Technicians. PROVIDEAN EXCEPTIONAL CLIENT EXPERIENCE by building relationships and performing timely repairs and installation services for both basic and complex equipment/projects. SUPPORTBURKHART'S PROFITABILITY by completing all service orders at the time of service and reviewing the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client's office. COMPLETEREPAIRS that impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educates office staff on how to use and maintain their equipment. COMPLETEINSTALLATIONS that impress by leading installation teams, ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs. WORKSAFELY by being aware of safety for themselves and others, using the proper personal protective equipment, being alert, lifting appropriately, driving safely, reporting hazards, and following safe jobsite rules. COMMUNICATEin a timely, polite and professional manner with internal and external customers as needed regarding the progress of the assignment. FOLLOWPOLICIES AND PROCEDURES by complying with all terms of the Fleet Management Policy, including safe driving, maintenance, cleanliness, and accident management policies. Drives any vehicle as assigned. MAINTAINPREPAREDNESS by maintaining van inventory levels as per Burkhart policy and keeping tools in good working order; demonstrates exceptional levels of organization. DEMONSTRATEPROFESSIONAL DEVELOPMENT by attending trainings and meetings as scheduled, proactively seeking assistance, following learning plan, meeting training milestones, and demonstrating competency in a timely manner. What you'll need... High school diploma or GED equivalent. 3+ years of customer service experience. 3+ years of technician experience on a variety of equipment. Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory. Maintain a valid driver's license, maintain a good driving record (as defined by Burkhart's liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing. Preferred Additional Education and/or Experience: Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training. Project lead experience. Dental experience. Salary Info: Salary Range of $60,000 to $110,000. In addition to base pay, Field Service Technicians are eligib