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IVR Tester

3 months ago

Alpharetta, United States Diverse Lynx Full time

Hi,

Hope you are doing well. We have below Fulltime position so if you are interested please share that updated resume with Salary.

Job Description
Role: IVR Tester
New York, NY
lpharetta, G
Fulltime
• Good knowledge of Contact Center Domain preferably 4+ years.
Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX
Hands-on knowledge on automating IVR flows using Cyara Automation tool.
Good knowledge of SQL queries
Good knowledge of Genesys cloud, Genesys reports and dashboards
Good functional understanding and testing knowledge of Salesforce Agent desktop
Good communication skills
Good knowledge of Database Testing
§ Experience testing of Salesforce applications (CRM apps)
§ Knowledge of Contact Center Workforce Management and Quality Management
§ Knowledge of test automation (Java/Selenium) - scripting, debugging, maintenance of automation scripts
§ Experience in API Testing
§ Experience in testing and automation of live chat apps.

Location
New York, NY

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.