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Client Support Associate

3 months ago

Granada Hills, United States Stinger Management Full time

We are proud of our welcoming company environment, where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Full Time Client Support Associates use a team approach to achieve truly remarkable service levels for both our clients and external customers. 

Our Full Time Client Support Associate position is more than just a job, it's an opportunity.  The Full Time Client Support Associate has the opportunity to gain life experience that goes far beyond just serving a great product in a friendly environment. All we ask of our Full Time Client Support Associates is to put in the time in order to reap the reward 

Are You? 

  • Unstoppable in the pursuit of achieving your goals
  • Driven to continuously learn new techniques
  • Relatable to diverse groups of individuals 
  • Looking for growth opportunities 
  • Eager to grind and get your hands dirty

What you’re responsible for as a Full Time Client Support Associate:

  • Manage customer complaints efficiently and ensure a resolution in a timely manner
  • Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
  • Provide product and service information to resolve issues and serve customers in person
  • Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals
  • Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
  • Keep office and conference room areas clean, sanitized, and maintained
  • Display a positive composure and enthusiastic tone while assisting customers

What we look for in a Full Time Client Support Associate: 

  • Someone with experience in Customer Service, Client Support or Sales industries
  • Someone eager to derive their own success 
  • Someone positive and enthusiastic about taking on new avenues 
  • Someone creative and able to think outside the box
  • Someone who assists in making others feeling comfortable and building meaningful relationships
  • Someone who excels in a team environment as well as independently