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Patient Care Coordinator

1 month ago

West Bend, United States PT Plus Full time

Objective: Improve the patient experience at PT Plus clinics, convert consumers to patients, and ensure proper patient case setup. A personable individual who is passionate about patient care and helping others. You will be the first person our patients interact with, improving ease of access to care at PT Plus clinics.

Essential Dues & Responsibilities:

Medical Receptionist:
• Have a well grounded understanding of what we provide, responding to inquiries, provide general
knowledge regarding clinical skills, services and programs, and assist patients with concerns and
questions
• Greet patients upon arrival, assist with questions, and take payments
• Ensure patient paperwork is completed, scanned into EMR same day, and shredding upon completion
• Routine, light cleaning to maintain a neat clinic
• Maintain inventory stock for medical, retail, and office supplies
• Maintain schedule density for clinics via processes provided

Patient Care Coordination:
• Manage central phones, check messages, and return phone calls within 24 hours/1 business day
• Manage incoming central faxes, reaching out to referrals within 24 hours/1 business day
• Daily Review of EMR Task list
• Perform a benefit check for rehab services and educate patients regarding fees for their services
• Complete Insurance Authorization process and forms as needed
• Maintain coverage throughout the entire POC, communicate with patient and clinical staff regarding
interruptions or barriers to patient authorization, including when max benefits have been reached

Other dues as assigned

Results/Goals:
1. Individual KPIs:
a. IE Patient Paperwork On File: > 90% completion
b. Follow Up Visits/POC S

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

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