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Front Desk Agent

2 months ago

Irving, United States Hyatt Place DallasLas Colinas Full time
Reports To:

The Front Office Associate will report directly to the Front Office Managers / Operations Manager.  

Job Overview

The Front Office Associate is the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate must be able to deal with complaints and give accurate information to all arriving guests. A customer-oriented approach is essential in this position.

Responsibilities and Duties:
  • Executes guest reservation, check-in, checkout, and payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards.
  • Maintain high standards of personal appearance ad grooming which includes, wearing the proper uniform and name tag when working.
  • Ensures front desk and office (including files) are maintained in a clean and organized manner.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Maintains proper control over keys, safe deposits, and all Company and guest property and confidential information.
  • Other duties as assigned supporting the guest satisfaction promise by the Front Office Manager, Assistant General Manager or General Manager.
Qualifications:
  • Ability to respond quickly and appropriately to emergency situations.
  • Experience in accurate cash handling and credit cards.
  • Ability to pass certification tests required to meet brand standards.
  • Ability to work well with others.
  • Approachability to encourage effective communication with guests and fellow team members.
  • Composure to work effectively under pressure and to address and resolve guest problems or concerns.

Education | Experience:

  • Less than a high school diploma; or 6 months to 1 year of related experience and /or training; or equivalent combination of education and experience.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form. Ability to speak with problems involving several concrete variables I standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

While performing the duties of the Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.