Customer Billing Representative II
3 weeks ago
CenterPoint Energy and its predecessor companies have been in business for more than 150 years.
Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Job SummaryCenter Point Energy is looking for a Customer Billing Representativeto join our Team, located in Houston, Texas or Evansville, Indiana.
You will have the ability to: Performs billing, exception handling and corrections for SAP Customer Care and Services (CCS) processes.
Essential Functions- Strong skills in: judgment, decisiveness, analysis, communications (both oral and written), and interpersonal skills.
- Researches, reviews and corrects meter reads based on information received from both meter reading and service orders in SAP/CRM to ensure accurate and timely billing.
- Researches, reviews and corrects meter ID numbers and ERT ID numbers utilizing SAP.
- Issues and reviews work orders to ensure revenues are captured accurately at each address.
- Investigates and processes customer requests received from the Call Center concerning possible misapplied payments, incorrect readings, accurate rates, etc. and making miscellaneous corrections to their account.
- Performs and documents root cause analysis during the process of completing above activities.
- Must have the ability to work independently and as part of a team.
- Processes billing for specialized and complex accounts utilizing SAP and a variety of SharePoint databases.
- Creates and maintains CCS master data and updates regional structure data.
- Assists with periodic system testing.
Education Description
- Requires a high school diploma or equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions, percentages), punctuation and grammar.
- Requires a minimum of three (3) years experience in SAP or other equivalent production environment.
We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.
Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Transit subsidies
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
Job Type:Full Time
Posting Start Date: 06/18/2024
Posting End Date: 07/02/2024
This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
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